Administrative & Chat Support Specialist For A Personal Fitness Trainer (Home Based Part Time)

Administrative & Chat Support Specialist for a Personal Fitness Trainer (Home Based Part Time)

Pakenham, Australia | Posted on 03 / 06 / 2025

• Work Schedule: Monday-Friday 9:00 AM-5:00 PM Australian Eastern Standard Time (AEST)
• State / Province: VIC
• Country: Australia
• Client Location: Australia
• Work Location: Home Based - Philippines
• Job Type: Part time

Client Information

The client is a personal fitness trainer based in Australia.

Job Description

• Manage emails, calendars, and schedule appointments to ensure smooth daily operations.
• Organize, maintain, and update digital files, records, and documents efficiently.
• Respond promptly to customer inquiries via live chat, social media, and messaging platforms.
• Provide accurate information to customers, resolve issues, and escalate complex queries when necessary.
• Maintain a professional, friendly, and helpful tone in all customer interactions.
• Track and document chat conversations for quality assurance and continuous improvement.

Must Haves

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Customer service experience, especially in live chat and social media platforms, is a plus.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a commitment to providing high-quality support.

Nice to Haves

• Knowledge with MacroActive app.

Home Office Requirements

• Perfectly working headset and webcam.
• Stable internet connection of at least 5 Mbps to 15 Mbps.
• Up to date computer system with a minimum of Windows 8 or Mac OS X.
• Quiet room with no distractions or background noises.
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift.

Only applicants meeting the strict criteria above will be contacted.