Administration Team Leader

NHS AfC: Band 4

Main area: Administration Team Leader Grade NHS AfC: Band 4

Contract: Permanent

Hours: 30 hours per week (Part time - 30 hours per week)

Job ref: 349-NMGH-6718331

Site: North Manchester General Hospital

Town: Manchester

Salary: £26,530 - £29,114 Per annum, pro rata

Salary period: Yearly

Closing: 11/03/2025 23:59

Job Overview

To provide leadership and support to the Emergency Department Administration team to ensure that as a team we provide the best possible patient journey, ensuring that the Trust values and beliefs are maintained at all times.

Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department, and as part of a team this post carries responsibility for the smooth running of the Accident & Emergency Department, reflecting high quality customer care in all daily activities. This includes working unsupervised and supporting the achievement of the Emergency Access Target and contributing towards Departmental finances by paying special attention to the accuracy and completeness of data needed under Payment by Results.

Main Duties of the Job

The main duties of the role are listed below:

1. Ensure that a 24 hour, 365 day administration service is consistently provided to the Emergency Department.
2. Creating and scheduling monthly rotas for all the administration staff to ensure minimum staffing levels are maintained at all times on all shifts.
3. Re-organising planned rotas to compensate for any sickness and or emergency changes.
4. Ensure that adequate arrangements are in place to cover the work of absent colleagues, and to participate in the provision of such service, as required.
5. The post holder will have responsibility for the day-to-day supervision of administration staff.
6. Working with Trust policies and procedures, the post holder will be responsible for recruitment, Induction, Appraisal, Training and development.

Administration Duties

1. Maintain appropriate stock and non-stock items.
2. Assist in the provision of specific project work required by the service.
3. Contribute to best practice and assist in developing working practices in the unit/team to deliver an efficient and effective administration service, ensuring Trust priorities.
4. To develop and promote good working practice, ensuring standard protocols (e.g. correspondence) are in place.
5. Responsible for ensuring the supply of necessary items by requesting appropriate supplies requisitions for the effective clerical running of the department e.g. stationery, stock and non-stock items.

Working for Our Organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed Job Description and Main Responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We’re looking forward to hearing from you!

Person Specification

Essential

• Good basic numeracy and literacy skills
• Experience in administration
• Ability to plan, schedule and organise day to day work
• Staff management

Desirable

• Experience working in NHS or different healthcare setting
• Experience working with a variety of IT systems
• Evidence of liaising with more than one discipline
• Previous experience of training and inducting new staff
• Experience in rota management

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further Details / Informal Visits Contact

Name: Kirstie Teversham

Job title: Directorate Support Manager

Email address: kirstie.teversham@mft.nhs.uk

Additional information: Jessica Pritchard

Assistant Directorate Manager