Administration Officer (Palliative Care)

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 22,000 - 30,000; Full time

Job description

The Administration Officer will play an integral part in the overall development of an effective Palliative Care service and will provide direct support to the nursing team on the Palliative Care Unit in the provision of a comprehensive administration service.

The role will maintain the Patient Administration System; maintain the ward and record patient outcomes. In addition, the role will also support the MDT Coordinator and Outpatient Coordinator and will do so on a rotational basis in conjunction with the other Administration Officer.

Courteously and respectfully manage patients, relatives and carers who may exhibit stress and anxiety, reporting to the Sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern.

Respond to telephone and face-to-face enquiries from staff, patients, relatives and carers in a professional and pleasant manner, providing information, directing and prioritising queries as appropriate.

To be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately stored. Assist with patient flow where appropriate and under the advice of the nurse in charge.

Maintain confidentiality and information security at all times in accordance with department, trust and national policies/guidelines, ensuring any cases of non-compliance are reported using the appropriate Trust process.

Proactively, meaningfully and consistently demonstrate PROUD / the Trust’s values and behaviours in your everyday practice, decision making and interactions with patients and colleagues.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

For further details/informal visits contact: Name: Bhavneet Thamu Job title: Service Co-ordinator Email address: [e-mail] Telephone number: 0114 2266770