Administration Officer (Palliative Care)

Administration Officer (Palliative Care)

Sheffield Teaching Hospitals NHS Foundation Trust

The Administration Officer will play an integral part in the overall development of an effective Palliative Care service and will provide direct support to the nursing team on the Palliative Care Unit in the provision of a comprehensive administration service.

The role will maintain the Patient Administration System; maintain the ward and record patient outcomes. In addition, the role will also support the MDT Coordinator and Outpatient Coordinator and will do so on a rotational basis in conjunction with the other Administration Officer.

Main duties of the job

1. Courteously and respectfully manage patients, relatives and carers who may exhibit stress and anxiety, reporting to the Sister/Nurse in Charge any issues which may be unsafe, unclear or cause concern.
2. Respond to telephone and face-to-face enquiries from staff, patients, relatives and carers in a professional and pleasant manner, providing information, directing and prioritising queries as appropriate.
3. Be responsible for the quality of data recorded. The data should be accurate and recorded in a timely manner, kept up to date and appropriately stored. Assist with patient flow where appropriate and under the advice of the nurse in charge.
4. Maintain confidentiality and information security at all times in accordance with department, trust and national policies/guidelines, ensuring any cases of non-compliance are reported using the appropriate Trust process.
5. Proactively, meaningfully and consistently demonstrate PROUD/the Trust's values and behaviours in your everyday practice, decision making and interactions with patients and colleagues.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Further Training

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skills
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary

£23,615 a year pro rata for part-time staff

Contract

Permanent

Working pattern

Part-time

Reference number

190-0141-DIR

Job locations

Palliative Care Unit Northern General Hospital