Administration Officer - Gloucestershire Wheelchair Assessment Service

NHS; Cheltenham; On-site; GBP 22,000 - 28,000

Job description

Administration Officer - Gloucestershire Wheelchair Assessment Service

Gloucestershire Health and Care NHS Foundation Trust

We have an exciting opportunity for an experienced administrator to join our team! We are looking for someone who will provide high level confidential administrative support to Gloucestershire Wheelchair Assessment Service.

Join our team and you'll discover our working environment is quite unique. We empower people and trust them to make their own decisions for customers with none of our calls being scripted. You will provide an outstanding level of admin support to an all age, all disability countywide service - we look after everyone who needs a wheelchair full time in Gloucestershire. Previous NHS experience would be an advantage, as well as the ability to work on your own initiative. We are looking for a team player with excellent communication skills and the ability to project the professional image of the business through demonstrating empathetic customer service care in all activities.

Main duties of the job

1. The post holder will work to provide administrative support to the Wheelchair Service.
2. To work closely within the multi-disciplinary team providing administration support for the requirements of the service as led by the Clinical Team Lead.
3. To support the management of referrals into the services, support administration to the patient care pathway and to be the main contact for the service.
4. To support the requirements of the service as led by the Administrative Manager and Clinical Team Leader.
5. To project the professional image of the business through demonstrating excellent customer service in all activities.
6. To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescales.
7. To maintain/update information of the Trust's patient information system.
8. To maintain confidentiality at all times.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

Please refer to the Additional Information attachment before submitting your application.

Person Specification

Professional Knowledge

• Skilled in Microsoft Office packages e.g. Word, Excel, use of computer and keyboards.
• Previous use of Electronic Patient Records e.g. SystmOne.

Qualifications and Experience

• GCSE or Equivalent in Maths and English.
• NVQ Level 3 in administration or equivalent.
• Proven experience of unsupervised administrative work in a busy office environment.
• Previous experience of working within the NHS.

Personal Skills, Abilities and Attributes

• Ability to work effectively both autonomously and as part of a team.
• Good organisation and time-management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Gloucestershire Wheelchair Assessment Service
Clinical Lead Therapist, Glos Wheelchair Service
Gloucestershire Wheelchair Assessment Service