Administration Officer

An exciting opportunity has arisen to join the expanding, innovative administration team for the IPASS / BLIS / MSK CSS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

The IPASS / BLIS / MSK CSS Administration Team prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical/counselling psychologists, and other healthcare professionals, including medical consultants.

Key Responsibilities:

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process.
• To use and support with a variety of digital & electronic applications systems - including Webex and our flexible telephone system.
• To be an accessible and central point of contact for service users, including patients and GPs.
• Take responsibility for assigning caseloads/task management.
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient-related queries.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our Values At Berkshire Healthcare Are:

• Caring for and about you is our top priority.
• Committed to providing good quality, safe services.
• Working Together with you to develop innovative solutions.

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality.
• Generous maternity, paternity, adoption, and special leave.
• Free parking across Trust sites.

For further details / informal visits contact:
Name: Gemma Myers
Job title: Administration Manager
Email address: gemma.myers@berkshire.nhs.uk
Telephone number: 07929 804 980