Administration Officer

Cwm Taf Morgannwg University Health Board; Tonypandy; On-site; GBP 24,000 - 27,000; Part time

Job description

Job Summary

The Administration Officer will support the Clinical Practice Educator Team with clerical and administrative tasks as required.

The post holder will also be expected to manage and prioritise their own workload using experience and initiative, and act as communication link for the Clinical Practice Educator Team. This will involve the post holder being able to communicate with various services and agencies, internal and external and with personnel at all levels.

The post holder will need to use Microsoft Office Software packages such as Word, Excel, and PowerPoint to undertake the duties of the role.

The Administration Officer will assist the Clinical Practice Educator Team with the training of new staff and less experienced staff in the use of electronic office systems, administrative practices and participate in departmental induction.

The post holder will be expected to use their experience and judgement to determine appropriate action to be taken as a result of being the communication link for the team and ensure that the team are informed of issues in a timely manner.

Main duties of the job

The Post Holder Will

1. Require excellent verbal communication skills, responding to queries/enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors, learners and nurses is essential.
2. May deal with enquiries/queries where there are barriers to understanding, therefore tact and diplomacy will be required.
3. Communicate by written and electronic means with other staff members across Cwm Taf Morgannwg University Health Board (CTMUHB) and external agencies, ensuring adherence to confidentiality and data protection at all times.
4. Play a supportive role within the running of the Clinical Practice Educator Team.
5. Use own initiative to problem solve issues which are not straightforward and have a choice of options, dealing with enquires e.g. from practice nurses and HealthCare Support Workers regarding education training days, advanced practice education.
6. Prioritise queries and/or enquiries within own limitations of role, contacting clinical staff, General Practitioners practices and learners when necessary.

About Us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We Live By Our Core Values

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

Date posted
03 April 2025

Pay scheme
Agenda for change

Band
Band 3

Salary
£24,433 to £26,060 a year per annum pro rata

Contract
Permanent

Working pattern
Part-time, Flexible working

Reference number
110-AC503-1224-A

Job locations
Ysbyty Cwm Rhondda
Partridge Road
Llwynypia
CF40 2LX

Job Description

Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• NVQ III or the equivalent level of knowledge, training and/or experience
• Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, and data input procedures acquired through on-the-job training.
• Computer literate
• Understanding of Microsoft Office software packages.

Desirable

• NVQ Level 3 Customer Care.
• Knowledge of the Patient Administration System used in the Health Board.

Experience

Essential

• Experience of working with members of the public.
• Previous experience in a clerical, administration, reception role.
• Working using own initiative and as part of a team.
• Working to deadlines.
• Being able to determine priorities.

Desirable

• Previous experience of working within the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name
Cwm Taf Morgannwg University Health Board

Address
Ysbyty Cwm Rhondda
Partridge Road
Llwynypia
CF40 2LX

Employer's website
https://joinctm.wales/