Administration Officer

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Welcome to our brand new Paediatric Psychiatric Liaison service based in the Great North Children's Hospital in Newcastle. An exciting opportunity has arisen to join our new team. This is a full-time post, working Monday to Friday.

The Psychiatric Liaison Team will consist of a Psychiatrist, Nursing Staff, and Administrative Staff who also work alongside the Acute Trust staff.

We offer assessment, treatment, intervention, and advice for those referred to the service.

To carry out duties as assigned to, working under the direction of the Admin Team Lead and Clinical Leads to ensure a comprehensive, high-quality administrative service to the team at all times. The post will also include taking telephone calls for the Liaison Team.

The post holder should be confident dealing with service users and carers on the telephone, alongside dealing with inquiries from other professionals.

Main duties of the job

Working days are Monday to Friday inclusive.

• Admin or secretarial experience working within a team
• Experience in a customer/patient focused environment
• Excellent communication and interpersonal skills
• A good understanding of the clinical database "RIO" system (not essential as training will be given)
• A good knowledge of Microsoft Word/Office packages and typing qualification or relevant experience
• Excellent verbal and written skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organized and structured
• Be able to demonstrate flexibility in the role

About us

We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

Person Specification

Education and Qualification

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g. NVQ Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/GCSE or equivalent

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritize and plan own workload

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organizational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.