Administration Officer

Sanctuary Group; Kingston upon Hull; On-site; GBP 27,000 - 29,000

Job description

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Customer Service Centre, Francis Street, Hull

£27,177 - £28,607 per year

40 hours per week - Monday to Friday

We have an opportunity for an Administration Officer based within the Property Services Hub in our Customer Service Centre in Hull. The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial & Residential covering over 100,000 properties. The Administration Officer will provide quality administrative support for our maintenance function by raising orders for repairs, handling order queries and providing information to internal and external customers. We communicate with our customers and stakeholders via text message and email.

Responsibilities

1. Delivering, maintaining, and monitoring effective and efficient administrative systems
2. Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors
3. Support the Management and maintenance of relationships with internal and external stakeholders, managers, and trade colleagues
4. Supporting Sanctuary Maintenance by ensuring accurate and timely information is collected, collated, prepared, and presented
5. Delivering services to the appropriate KPI’s and service standards, responding effectively and efficiently, working to deadlines and targets

Skills and Experience

1. Proven experience of administration relating to customer service and complaints
2. Working knowledge of call handling in a customer service centre environment
3. Some experience of producing and analysing statistical information would be advantageous
4. Team player with the ability to also work independently and use your own initiative
5. Strong working knowledge of Microsoft Word & Excel (or similar)
6. Proven experience of working to deadlines with the ability to prioritise your own workload

Why Work for Us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 120,000 homes across England and Scotland. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

1. 23 days annual leave (rising to a maximum of 28 days) plus public holidays
2. A pension scheme with employer contributions from Sanctuary
3. Life Assurance
4. Employee Advice Service including counselling
5. Cycle to Work scheme
6. Voluntary health plans
7. Employee discounts
8. Wellbeing support and tools
9. Employee recognition scheme
10. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
11. £27,177 per annum (rising to £28,607 per annum after 12 months, subject to satisfactory performance)

Closing Date: 14 April 2025

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – propertyservices.recsanctuary

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.