Administration Manager - Patient Access

An exciting opportunity has arisen for the role of Administration Manager within the Booking Centre, Patient Access at the University Hospitals Coventry and Warwickshire NHS Trust (UHCW).

We are looking to recruit an individual who wants to develop their management skills, is patient focused, enthusiastic and hard working with good attention to detail. We are a large and busy healthcare provider and want staff who are resilient, focused and who have a ‘can do attitude’. You will be one of three Administration Managers working across the department.

This is a vital role within the Booking Centre and requires you to be a committed, motivated, organised and pro-active individual. You will need to possess excellent initiative and communication skills and have an exceptional attention to detail with the ability to work under pressure and to tight deadlines.

The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.

P&I work cross functionally to support the Trust's operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the ‘Health Equity and the Right to Treatment’ (HEARTT) tool which culminated in being awarded the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award’ at the prestigious Health Service Journal Awards in 2022.

To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

Please be advised there is a proposed interview date of 13th March.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact:
Name: Katy Simmons
Job title: Operations & Performance Manager
Email address: katy.simmons@uhcw.nhs.uk
Telephone number: 02476 968760