Administration Manager

Join us as an Administration Manager

• Through leading and managing the administration team, your responsibility will lie in providing an efficient administration service
• You’ll monitor and control the completion of administration tasks such as property notices, deed safes, authorised signatories lists and purchasing to ensure accurate completion
• This is an opportunity for you to develop your knowledge and skills in an environment where we take a real investment in your development
• This is a hybrid role and you'll be required to work from the Edinburgh office one or two days per week.

What you'll do

You’ll continually review administration procedures to make sure best practice is applied and to monitor productivity and quality. Through controlling administration activity in the business area, you’ll identify risk areas and implement adequate controls. On top of this, you’ll support business projects and requests for administration information and analysis.

Day-to-day, you’ll be:

• Liaising with internal stakeholders and customers to ensure the delivery of customer excellence
• Planning and running business recovery testing, liaising with divisional experts and local representatives
• Leading business continuity activities for NatWest Trustee and Depositary Services, ensuring business continuity plans are developed, tested and completed in adherence to group guidelines
• Managing processes and identifying improvements to introduce efficiencies, reduce risks and enhance client services
• Leading the preparation, issue and collation of responses for papers for finance and administration within agreed timelines
• Managing and developing direct reports, setting stretch objectives, managing performance and implementing a client focused operating rhythm

The skills you'll need

We’ll need you to have a degree level of education or equivalent along with experience of general office practices, including knowledge of general business continuity principles. You’ll also have the ability to manage and prioritise workloads within a team environment to meet common goals.

You’ll also need:

• Experience in relationship management with internal and external stakeholders and clients at all levels
• The ability to support, coach and develop others through effective leadership and coaching
• Experience of reviewing and mapping end-to-end processes, identifying risks and implementing managerial controls
• Experience of business continuity and resilience activities
• Good communication and interpersonal skills
• Sound knowledge of MS Office applications, including Excel