Administration Assistant / Receptionist

NHS; Weymouth; On-site; GBP 20,000 - 30,000; Part time

Job description

Dorset HealthCare University NHS Foundation Trust

The Dorset MSK administration team is currently looking to recruit a receptionist administrator to work 24 hours per week. The role includes dealing with a range of telephone queries, covering reception, arranging appointments on SystmOne, managing patient correspondence, data inputting, and problem-solving. You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer-focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

The role will also require travelling to the Prince of Wales Surgery (Frederick Treves House) as and when required to cover reception.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

1. Covering reception, meet and greet patients, answering telephones, data inputting, downloading worklists from ERS.
2. Completing clerical and administrative tasks as directed by the line manager.
3. Dealing with telephone enquiries.
4. Assisting and directing visitors as required.
5. Downloading ERS.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future; we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work. As part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills, and other employment support. If you would like or know of anyone who would value this support please do contact [e-mail]

Person Specification

Knowledge, skills and training

• NVQ level 2 or equivalent in office procedures.
• Ability to prioritise effectively.
• IT skills - Microsoft office functions.
• Recent experience of working in a customer-focused role.
• Recent experience of working in a comparable role.
• RSA level 2 or equivalent IT skills.

Job Specific

• Able to perform under pressure.
• Experience of working in an office environment.
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.

Information and Technology

• Demonstrable experience of using a range of word processing, spreadsheet, database entry and/or presentation software to RSA 2 or equivalent standard.
• SystmOne Training.
• ECDL or other IT qualification.

Personal Qualities

• Good written, verbal, and interpersonal communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust