Administration Assistant (NHS AfC: Band 2) - Admin Assistant - Rotherham Doncaster and South Hu[...]

Employer Rotherham Doncaster and South Humber NHS Foundation Trust

Employer type: NHS

Site: Tickhill Road Site

Town: Doncaster

Salary: £23,615 per annum, pro rata

Salary period: Yearly

Closing: 11/04/2025 23:59

Administration Assistant

NHS AfC: Band 2

Job overview

Hours: 22.5 hours working Wednesday, Thursday & Fridays

Area: Opal Centre, Tickhill Road Hospital

Contract: Permanent

We appreciate the remarkable jobs that our staff do. Thanks to their care, compassion and commitment, we have a reputation as a high performing Trust where patients are first and foremost at the centre of all our care delivery.

An opportunity has arisen for an Administration Assistant to join our admin team supporting the South District Nursing team within the Doncaster Physical Health and Neurodiversity Care Group. We are looking for an enthusiastic and motivated Administration Assistant, who wants to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment, we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.

The successful applicant will possess RSA II Typing/Word Processing or equivalent; be educated to GCSE level (minimum 5 GCSEs, including English and Maths) or hold equivalent qualifications, will have demonstrable experience of working in a busy environment and workload management; be able to use a PC and standard software packages.

There may, at times, be a need to travel between various locations; it would be an advantage if the successful applicant is either a car driver or able to be independently mobile.

Main duties of the job

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face-to-face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain up-to-date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values.

Detailed job description and main responsibilities

Please view the attached job description and person specification to view the full details about the role.

Person specification

Knowledge, Training & Experience

• RSA stage II typing/word processing or equivalent.
• Experience in accessing internet/email facilities.
• Experience of using Microsoft Office applications.
• Experience of office procedures, i.e. filing, photocopying, message taking, typing.

We welcome applications from individuals who may require sponsorship [if eligible] under the skilled worker or health & care visa route. Please note, not all vacancies are eligible for sponsorship.

Before applying, you can make a self-assessment of potential eligibility for sponsorship using the criteria for the skilled worker visa under the UK’s point’s based immigration system here: https://www.gov.uk/skilled-worker-visa

**Please note, there have been some changes made to Home Office guidance in relation to salary thresholds for sponsorship applications from 9 April 2025**