Administration Assistant (Fixed Term Contract)

Administration Assistant | £23,796

Fixed Term Contract until October 2025

A little bit about us

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

Team overview

As well as being responsible for managing the company's finances and handling commercial agreements with new and existing partner companies, the Commercial teams at One Utility Bill focus on back-office operational work, including but not limited to:

• Being responsible for reconciling all closed packages
• Creating reconciliation statements for our customers
• Contacting utility suppliers to resolve billing issues
• Auditing live packages identifying issues and financial risks
• Carrying out research on our competitors and completing analysis on pricing
• Identifying customer and supplier payments
• Investigating banking transactions

What you’ll be doing

Working in our Commercial Operations department, you’ll provide the back end day-to-day support to our Finance, Operations and Customer Support teams. In this varied role, you will:

• Fully reconcile packages that have ended & create a final balance statement which will be shared with the tenants.
• Audit and analyse all of our packages providing in depth analysis & reports
• Locating and monitoring potential financial risks
• Work closely with all of our partner suppliers
• Carrying out research on our competitors and completing analysis on pricing
• Make outbound calls to energy & water suppliers to ensure correct billing for all packages
• Investigate banking transactions

A little bit about you:

• Inquisitive with a keen eye for detail
• Experienced using spreadsheets
• Excellent at time management and multitasking
• Great at problem-solving
• Ability to work with confidential and sensitive data
• Confident at communicating with a range of stakeholders
• Unafraid to speak up with new ideas
• Excellent at communicating verbally and in writing

What you’ll get from us

You can expect a salary of £23,796 (pro-rata’d to reflect the length of your fixed term contract)

25 days holiday each year (also pro-rata’d), plus the usual bank holidays.

Access to our shiny employee discounts platform, Magpie.

Up to £1500 for direct business benefit learning of your choice

A paid volunteering day with our chosen charities or a charity close to your heart.

Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits

Free independent mortgage advice from Charles Cameron & Associates

Lots of socials like our weekly football and badminton games, team activities and fundraising events to support our chosen charities Newcastle West End Foodbank and Newcastle Dog and Cat Shelter.

We are also proud sponsors of our neighbours Ouseburn Community Farm.