Administration Assistant

South Warwickshire University NHS Foundation Trust

An opportunity to provide Administration and clerical support to Nursing staff in a busy Parkinson's Disease Specialist Nursing service has arisen. We are looking for a dynamic, self-motivated individual with excellent communication and interpersonal skills. Based primarily in Leamington Spa but providing cover countywide with opportunities to work in an agile manner as needed, working 22.5 hours per week. The post holder will be responsible for providing a high-quality administrative service and requires good verbal and written skills to be able to interact effectively with team members, other health care professionals, patients and their families.

Interviews will be held on 15th May 2025.

Main duties of the job

1. Providing a high-quality administrative service as a member of the Administration team supporting Parkinson's Disease Specialist Nursing service through effective team working.
2. Be responsible for confidential, accurate and efficient administrative support using established processes and IT systems to meet monthly reporting deadlines.
3. Support teams to co-ordinate patient pathways and to deliver high quality patient care in the community. Meet the administrative demands in a busy office environment.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on-Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job responsibilities

1. Providing a high-quality administrative service as a member of the Administration team supporting Parkinson's Disease Specialist Nursing service through effective team working.
2. Be responsible for confidential, accurate and efficient administrative support using established processes and IT systems to meet monthly reporting deadlines.
3. Support teams to co-ordinate patient pathways and to deliver high quality patient care in the community. Meet the administrative demands in a busy office environment.

Person Specification

Qualifications

• Level 3 NVQ/BTEC certificate in Business / Business administration or equivalent
• GCSE A-C Maths and English or equivalent
• Microsoft Office including Word, Excel, PowerPoint and email packages to level 3 standard
• Experience of EMIS / electronic patient records
• Proficient with use of Winscribe

Experience

• Proven office experience of at least 1 year preferably in NHS environment
• Proven experience of delivery of administrative systems
• Experience of dealing with internal and external clients both face to face and via telephone
• Experience of using own initiative and prioritising workload

Skills

• Demonstrate good communication skills in person, on telephone and email
• Demonstrate a high level of accuracy and attention to detail in all work undertaken
• Must be able to deal with enquiries and identify those which can be dealt with and those which require escalation
• Must be methodical and able to develop, organise and accurately maintain effective administration systems
• Must be able to manage resources effectively
• Must be able to respond appropriately to varying workloads and prioritize work effectively
• Must be able to deal interruptions and resume task in hand without loss of efficiency.

Personal Qualities

• Able to work as part of a team in a friendly and enthusiastic manner
• Able to work on own initiative and seek support and guidance when necessary
• Demonstrate an understanding of the need for confidentiality in all aspects of work
• To be able to adapt to change
• Must be proactive, flexible and able to demonstrate good organisational skills
• Able to work under pressure and understand the importance of meeting deadlines
• Be willing to attend and participate in meetings as and when required

Other

• Must be a non-smoker whilst on duty
• Must be able to work flexible hours
• Must be willing to undertake Criminal Records Disclosure at enhanced level
• Must be legally entitled to work in this country
• Must be able to use general office equipment
• Must be able to manoeuvre boxes of patient records and clinical stores using recommended moving and handling techniques
• Able to travel to other areas for meetings and training purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust

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