Administration Assistant

NHS; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job description

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC? If you answered yes, we would love to hear from you - come and join our team.

Applications are invited from friendly, caring and compassionate individuals to work in our Regional Disability and MS Team. The role is based at Walkergate Park Hospital in Newcastle, working 8:30am to 4:30pm Monday to Friday.

The Regional Disability Team offers a range of services for people with long-term neurological disabilities from the age of 16 years onwards, and the Community Multiple Sclerosis Team offers specialised community and outpatient rehabilitation for people with MS, also providing support to families at any stage following diagnosis.

Main Duties of the Job

The main duties of the role will include:

• Communicating at all levels, handling high volumes of telephone calls from service users, external professionals, and carers/relatives.
• Accurately updating patient details within RiO (the Trust's patient information system).
• Scanning and uploading documents.
• Dealing with correspondence.
• Assisting with ad hoc requests.
• Experience with Microsoft Office and working within an administrative environment is essential; knowledge of RiO is desirable.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs, updating rotas and duty sheets, and covering reception/other departments on the site where necessary. This list is not exhaustive.

About Us

We aim to attract and retain a diverse, talented, and committed workforce who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

Job Responsibilities

The ideal candidate should have excellent communication, customer service, and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria, you may not be shortlisted.

Please get in touch; we look forward to hearing from you!

Please find attached job description for full details.

We welcome your application.

Person Specification

Education and Qualifications

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration or Customer Service.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel, and PowerPoint.
• Able to input data accurately and efficiently and undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).
• Experience of dealing with Petty Cash.

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving, and making telephone calls.
• Experience of working in an NHS/healthcare setting and processing NHS/Healthcare documentation.
• Experience of working with paper-based and electronic filing systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.