Administration Assistant

Munich Re; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

We are currently looking for an Admin Assistant to work with us on a full-time basis in Manchester, reporting into the Cyber Underwriting Manager.

This is an entry level role and would be suitable for a school leaver or graduate, or an individual looking for a career change into the insurance industry.

You will take personal ownership of end-to-end handling of system processes including that of any e-trade platform used in support of the cyber account.

Responsibilities:

1. Plan and process own work so that the relevant part of the team workload is handled efficiently and effectively.
2. Prepare documentation as may be required and calculate premium adjustments and debits by reference to rating and underwriting schedules within the policies, so that work is completed efficiently.
3. Prepare renewal statistics including premium/claims experience in detail where requested by the Underwriters.
4. Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be altered and improved.
5. Respond to and take ownership of customer enquiries and allocated mail.
6. Work flexibly within a team carrying out a wide range of tasks, assisting colleagues wherever pressure is greatest, in a manner that enables the Company to ensure that a high level of customer service is delivered.
7. Work with other members of the team so that personal competency and ability to achieve objectives is continuously improved.
8. Ensure open communication and collaboration across all lines of business and the sales and development function.
9. Build and maintain strong internal relationships with other team members, the Claims Department, the Sales and Development Team, the Syndicate and the Directors.
10. Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
11. Undertake other duties as directed within the level of the job function.
12. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
13. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk.

Knowledge and Skills

1. Basic level of technical/product knowledge, a genuine curiosity about cyber and a desire to develop current knowledge.
2. Ability to understand established systems and processes.
3. Ability to prioritise own work and manage workloads.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Benefits:

• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & continuing Professional Development Support