Administration Assistant

hireful; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job description

Morton Michel, part of the PIB group, is an exciting place to start or continue your career and is an organisation that really cares about their people and their customers.

Our modern offices based in Knollys House, which is on the main Train, Tram and bus route and a 5-minute walk into town, operate a smart/casual dress code in the office and embrace career development and flexible working.

Here at Morton Michel, we are a close-knit team that takes pride in our ability to deliver a first-class service to our customers. To do this, we strive to create an environment that is great for our people. We want our people to enjoy coming to work and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

• Ensuring a high level of service and accuracy in respect of all tasks and activities undertaken
• Undertaking quality checks of business that is received to ensure that it is acceptable for cover and that any documents produced are correct prior to dispatch.
• Accurately enter and maintain computer records.
• Draft and issue correspondence to customers and brokers ensuring that all documents are complete and accurate in accordance with established standards
• Respond to telephone enquiries in a professional, courteous and efficient manner.
• Provide brokers with relevant product information that is clear, fair and not misleading
• Understand and be able to explain policy cover in line with terms and conditions.
• Establish and maintain effective communication and relationships with all colleagues and customers (including outsourced operations), promoting a professional business image.
• Contribute to the achievement of team and operational targets.
• Operate within own area of accountability, proactively escalating issues and seeking guidance.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FSA requirements.
• Understand business issues and recommend solutions to improve.
• Understand and apply all legal, regulatory, information security and compliance requirements.
• Provide support and guidance to others as required.
• Identify, make recommendations on and implement improvements to processes and procedures within your remit
• Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised
• Contribute to a performance-oriented culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs
• Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects company principles
• Contribute to an environment where culture and behaviours are consistent with the organization's chosen culture

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
REF-221 074