Administration Assistant

HCA Healthcare UK; City of Westminster; On-site; GBP 27,000 - 29,000

Job description

City of Westminster, London, Greater London, England
W1G

Pay: £27,000 to £28,500 depending on experience

Hours: Full time

Contract: Permanent

Role: Other Qualified Professional

Posted: 1 Apr 2025

Closes: 1 May 2025

Job Description

Role: Admin Assistant

Location: London Central - Harley Street
Full Time: 37.5 hours per week
Contract: Full time over a 4-day week (Mon - Thurs)
Rota: 7.30am earliest start and 7.30pm latest finish
Salary Range: £27,000 to £28,500 depending on experience

We're looking for an Admin Assistant to join our team at the prestigious Harley Street Health Centre in Central London.

As an Admin Assistant, you will provide a comprehensive range of administrative services to patients, GPs, and other third parties which will assist in giving patients a seamless journey into using our world-class services.

If you enjoy working in a customer-facing role, this could be just the job you are looking for! This is a really interesting position where no two days are the same and you will have the opportunity to develop a variety of skills. Our supervisor and management team started as Admin Assistants.

This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team. Your full-time hours will be over a four-day week.

What you'll do:

• Give our famously-warm welcome to all attending patients
• Professionally support patients with telephone and email enquiries
• Register patients and manage their appointments
• Take payment and keep accurate invoice records
• Ensure that all administrative functions are carried out to the highest standard and accuracy.
• Support patients with their onward journey for imaging and specialist care.
• Learn to type referral letters and medical reports with our extensive training programme.

What you'll bring:

• Excellent written and spoken English
• At least 1 year experience in medical administration and/or front of house hospitality. General administration experience also considered as long as you have a clear interest in healthcare
• Computer literacy
• Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors.
• Excellent customer care skills, ensuring each patient's journey is seamless and compassionate.

Why HCA UK?
Originally founded over 50 years ago by Dr. Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident commit.