Administration Assistant

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust; Blyth; On-site; GBP 24,000; Part time

Job description

Job Summary

An exciting opportunity has arisen for a part-time Administration Assistant / Receptionist to join our Adult Community Treatment Team. The role will primarily be based at the Plessey Centre in Blyth, though the post holder will at times also be required to travel to other local bases, including West Farm House in Cramlington. Travel expenses will be paid where appropriate and in line with Trust policy.

The Post holder will have experience of working in a similar work environment and will have previous administration experience.

Key Skills

• Administration experience working within a team.
• RSA/OCR Level 2 Typing qualifications or equivalent.
• Experience in a customer/patient and service user-focused environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RIO system (not essential as training given to those who have not worked on this system before).
• A good knowledge of Microsoft Word/Office packages and typing skills.
• Good verbal and written communication skills.
• Note-taking skills.
• Ability to be self-directed, motivated and be able to contribute positively within a team.
• Well-organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.

Applications are invited from suitably qualified and experienced candidates to join our busy administrative teams.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification.

Main duties of the job

The post holder must be able to use their own initiative, work under pressure, uphold confidentiality, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. You will undertake a variety of duties including taking incoming calls, dealing with day-to-day queries, updating patient information system (RiO), sorting incoming/outgoing post, completing work from a shared inbox/work tray and reception duties, covering reception, all under the direction of the Administration Team Lead.

The post-holder will be based in main reception, greeting clients, answering calls and providing administrative support to the clinical team as required. Responsibilities will include taking accurate messages, responding to queries, reporting jobs to estates, ordering supplies as required, working from a shared inbox, arranging appointments and meetings, typing letters and reports, note-taking at meetings, updating client details and maintaining our patient information system.

About Us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

263-CCG25-053-HN-A

Job locations

Plessey Centre

Stanley Street

Blyth

NE24 3BX

Person Specification

Qualifications Essential

• General level of education to O-Level/GCSE or equivalent A-C grade.
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

Desirable

• Other English/Maths basic skills qualification.

Skills and Knowledge Essential

• Working knowledge of Microsoft applications, including e-mail communication.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

Desirable

• Working knowledge of RiO.

Experience Essential

• Admin experience within a team, min 1 year.
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Address

Plessey Centre

Stanley Street

Blyth

NE24 3BX

Employer's website

https://www.cntw.nhs.uk/careers/