Administration Assistant

Administration Assistant - FlexiBank

One Ashford Hospital has an exciting opportunity for an administration assistant to join our friendly and dynamic team. If you have a passion for customer service and like the idea of flexibility, this may be the perfect role for you.

We are looking for an enthusiastic individual who can utilise their existing administrative and customer service skills within our fast-paced Hospital environment. The successful candidate will be required to work across various departments, in both clinical and non-clinical settings. Full training will be provided.

You will need to be a confident multi-tasker with excellent attention to detail who works well to tight deadlines.

Please note: this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.

Reporting to the Administration Lead, the successful Administration Assistant responsibilities will include:

1. providing a high standard of customer service
2. liaising with patients and key stakeholders to complete booking requirements
3. ensuring our main reception duties and enquiries are handled professionally with a focus on delivering good customer service at all times
4. providing administrative support to both the inpatient and outpatient teams, including managing the appointment system, ensuring that patient records and all relevant documentation are processed accurately & assisting with audits
5. Ability to book outpatient diagnostic imaging appointments on an 'as and when' requirement.

Shifts: Typically your hours will be between 8am and 6pm Monday to Friday; occasionally shifts may start earlier or finish later according to the needs of the business.

Qualifications

• GCSE in Maths and English or equivalent qualification

Experience

• Proven ability to work effectively in a team environment and independently as required
• Previous administration experience in a business/healthcare sector environment.
• 2 years relevant experience within an administrative or customer service role, including dealing with patients

Skills

• Enthusiastic, passionate, and a good team player with a collaborative approach to achieving goals
• Proven experience using Microsoft packages and databases
• Impeccable telephone manner
• Excellent interpersonal and communication skills both oral and written
• Relevant experience within an administrative/customer service role
• Good keyboard/input speed
• Experience of working to tight deadlines
• Attention to detail

Desirables

• Experience in a hospital / healthcare environment.

About the Hospital

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

In September 2023, we joined with Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.

One Ashford is next door to the William Harvey Hospital and is close to junction 10 of the M20. Parking is available and is ideally located for candidates living in and around the Ashford area.

Our Recruitment Process

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Any offers of employment made by One Ashford Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.

One Ashford Hospital reserves the right to remove job adverts before the closing date.