Admin Support Officer - HMP Hull

Admin role - to assist with the day to day running of the admin office. This role is based at HMP Hull, Hedon Road, HU9 5LS.

The post holder will provide comprehensive administration and information services within the Prison Healthcare Department of the Health and Justice Business Unit.

They will work as part of the administration team to provide high quality clerical, administrative duties for the clinical drug and alcohol services within the Prison environment. The post holder will provide excellent administration and communication skills and work flexibly in response to the service needs. They will provide day to day support physical and recovery teams, supporting them in the delivery of a Gold Standard level of patient care. The post holder will be responsible for all aspects of administrative support, including co-ordinating healthcare appointments for patients internally and externally, liaising on a daily basis with external providers, and also collating statistical information as directed by the Manager for the Performance Management Team.

The post holder will be line managed and supported on a day-to-day basis by the Administration Manager.

Key Responsibilities

• To receive and deal with all incoming telephone calls and be first point of contact for the unit/department.
• Receive, allocate and despatch internal/external mail and process internal applications for healthcare in line with policy to ensure urgent matters are brought to the attention of the person responsible, so that responses are dealt with quickly and within set guidelines.
• Provide a comprehensive administrative service which can include the compilation of reports and other correspondence on behalf of members of the team, ensuring a high quality in accordance with Spectrum standards.
• Input information into databases for audit purposes.
• Attend and participate in team and administrative service meetings as required.
• Take and transcribe minutes as required and cascade to internal and external delegates.
• Liaise with prison staff as required.
• Liaise with prison wings and officers.
• To deal with a variety of administration tasks including inputting data and interrogating the Patient Information System (SystemOne), responding to queries via email and telephone, photocopying, faxing, scanning, typing and dealing with Subject Access Requests.
  
  

Join Our Team

We’re looking for passionate individuals to join our diverse and innovative team.

Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we’ve got a role for you!

Benefits

• Access to NHS Pension
• Annual leave on your Birthday
• Welcome payment for some posts
• Refer a friend scheme
• Training and Development opportunities
• Flexible Working
• Access to Employee Assistance and Health and Wellbeing programmes
• Up to 33 days annual leave
  
  

Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people – our patients, service users, staff and partners.

We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

Our Mission:
Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities.

Our Vision:
Quality healthcare that makes a difference to people’s lives, regardless of circumstances.

Contact Information

For further details / informal visits contact:
Name: Jade Horn
Job title: Admin Manager
Email address: jade.horn@spectrum-cic.nhs.uk