Admin Support Officer

An exciting opportunity has become available for an enthusiastic and motivated person to join the Gynaecology Team as an Admin Support Officer. The post holder will be responsible for a wide variety of administrative duties such as supporting the medical staffing co-ordinator with the daily running of the medical rotas as well as supporting the newly designed Gynaecology Outpatient Booking POD.

Working to the Gynaecology Directorate, you will be well supported and encouraged to develop in this role.

This post is for 32.5 hours a week.

Main duties of the job

• Support medical staffing rota co-ordinator with doctor's annual leave, rota management and sickness recording
• Providing administrative support for Directorate Management team
• Support outpatient booking POD with telephone booking and waiting list management
• Validate treatment and out-patient waiting lists to ensure:
• Achievement of RTT waiting time targets
• Accuracy of clinic outcomes
• Utilisation of clinic templates

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

• Good standard of education to at least GCSE level
• Business Administration level 3 NVQ or equivalent demonstrable experience
• Computer Literate
• Evidence of continuous professional development
• Knowledge of Administration Processes
• Knowledge of Patient Administration System
• Customer Service Training

Experience

• Previous clerical experience and Administration Processes
• Customer Service Experience
• Experience of dealing with the public
• Previous experience of working within medical or patient records department
• Previous experience of booking patient appointments

Skills and Attributes

• Able to concentrate in a busy environment with many interruptions
• Able to prioritise workload
• Remain professional at all times
• Accurate and methodical in all aspects of work
• Empathy, tact and diplomacy when dealing with difficult situations
• Demonstrate a commitment to achieving high quality standards of work
• Able to use initiative and meet deadlines
• Flexible to the needs of the service
• Able to work without direct supervision
• Understanding of Health Board policies and procedures
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,433 to £26,060 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

040-AC138-0425

Job locations