Admin Officer - Decision Maker

Brook Street; Sheffield; On-site; GBP 40,000 - 60,000

Job description

Admin Officer - Decision Maker

Job Description
Location: Sheffield, S3 8WA
Hybrid: Hybrid 60% office and 40% work from home (100% office based for training)
Hourly rate: £12.84
Working Days/Hours: Monday-Friday 09:00-17:00 PM

Brook Street in partnership with the Home Office has a fantastic opportunity to join their ETA Decision Maker team. (Visits and Electronic Travel Authorisation)
Experience Needed/desired:

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook.
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work.
• Decision-making.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.

List the duties/ responsibilities:

• Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules.
• Work at pace to meet productivity and quality targets.
• Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines.
• Articulate complex decisions in a concise, clear manner verbally and in writing.
• Work well within a team to deliver performance of a high standard and excellent customer service.
• Handle customer correspondence via post or email, ensuring that it is dealt with in accordance with the process guides. Ensure that correspondence is stored and shared appropriately and produce high quality, informative responses.

Training:
The Home Office will provide a 3-week training period, this period will be 100% office based.
Please note that no annual leave will be permitted during the 3 weeks of training.

Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS + CTC (Counter Terrorism Clearance)

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.