Admin assistant - Radiology

County Durham & Darlington NHS Foundation Trust; North East; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Summary

This post involves a variety of admin tasks associated with making appointments across a range of modalities, liaising with patients, GPs, Clinicians and colleagues to ensure the best service for our patients.

Main duties of the job

1. Friendly, approachable and committed to providing face to face quality customer care / delivering excellent customer service.
2. Ability to work under pressure in a very busy department.
3. Effective interpersonal skills and ability to communicate accurately verbally and in writing with a wide range of people.
4. Able to use own initiative to resolve routine queries, in line with departmental procedures.
5. Knowledge of NHS Practices/Procedures Clinical/Service knowledge.
6. Able to work with minimal supervision following set procedures.
7. Ability to prioritise workload.
8. Able to work to deadlines.
9. Flexible approach to work and adaptable to change.
10. Ability to work as a member of a team.
11. Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
12. IT skills.
13. Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality.
14. Ability to use discretion and maintain confidentiality.

About Us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Job Description
Job responsibilities

1. Accurately checking and entering information onto the Radiology systems.
2. Handling queries, liaising with other departments and colleagues when necessary.
3. Liaising with secondary care staff, GP surgeries etc. to solve queries.
4. Processing referrals ensuring waiting time targets are met.
5. Liaising with Colleagues across the Trust to ensure best utilization of appointments.
6. Assisting with general admin tasks to support the department.

Person Specification
Skills
Essential

• Friendly, approachable and committed to providing face to face quality customer care / delivering excellent customer service.
• Ability to work under pressure in a very busy department.
• Effective interpersonal skills and ability to communicate accurately verbally and in writing with a wide range of people.

Desirable

• Knowledge of NHS Practices/Procedures Clinical/Service knowledge.
• Knowledge of CRIS system.

Qualifications
Essential

• Good standard of general education minimum of 3 GSCEs or equivalent.

Experience
Essential

• Experience dealing with patients face to face and by telephone.
• Ability to solve problems and work in a busy environment.

Desirable

• Previous experience working within a Radiology department in the NHS, would be beneficial.

Special Requirements
Essential

• Cover required one day per week at Shotley Bridge Radiology reception.
• Ability to travel independently across the County to fulfil the requirements of the post.
• Present a professional image at all times.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham
North Road
Durham
DH1 5TW

Employer's website

https://www.cddft.nhs.uk/