Admin Assistant

South Tyneside and Sunderland NHS Foundation Trust

An exciting opportunity has become available in our Nephrology Department. We are looking for a dynamic, enthusiastic person with a flexible approach to join our Nephrology Administration Team as an Administration Assistant. The successful candidate will support the clinical and secretarial teams ensuring that our patients have a first class service from the moment they make contact with the service. The post will require some flexibility across the division to support service needs. The successful applicant will possess excellent audio typing skills, supported by an RSA 2 qualification or equivalent qualification or proven admin experience. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application; if these qualifications aren't listed in your application, you will not be shortlisted. Please note that there will be an audio typing test as part of the interview process.

Main duties of the job

The successful applicant will be motivated, enthusiastic and willing to work as part of a team. Experience of audio typing and/or keyboard skills are essential to the role. You will be able to demonstrate excellent organisational skills and be able to communicate effectively and have previous experience in a busy office environment. As part of the role, you will be dealing with telephone/email queries, scanning, postal duties, booking patients in/out of the internal system, and making any follow-up appointments as required. The post is predominantly based at Sunderland; however, you would be expected to cover other areas over both the Sunderland and South Tyneside sites to support service needs. The post is 37.5 hours per week working between the hours of 8.30am and 5pm Monday to Friday.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture/work environment.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job responsibilities

Please see attached Job description for full details.

1. To provide clerical support to the Division of Medicine under the supervision of Renal Secretaries when needed.
2. To be responsible for registering attendances and updating patient demographic details in the patient administration system.
3. To comply with the Trust's vision, values and behavioural compact.
4. To provide typing support to the Division of Medicine under the supervision of the Renal Secretaries when needed.

Person Specification

Skills & Knowledge

• Knowledge of Microsoft Office.
• Able to prioritise tasks.
• Effective interpersonal skills.
• Able to communicate messages and instructions accurately to colleagues, both verbally and in writing.
• Medical Terminology.
• Knowledge of Hospital V6, Medisec information system.
• Knowledge of NHS Waiting Time Targets.
• Ability to use initiative, and practice effective time management.
• Customer care experience.
• Willing to work as part of a team.
• Positive, friendly and co-operative.
• Motivated and enthusiastic.
• Good interpersonal skills.
• Flexible and adaptable to change duties and working hours in accordance with service needs.
• Team Player.
• Committed to delivering quality patient care.

Personal Qualities

• Ability to work under pressure and be adaptable.
• Ability to be an effective team member across disciplines.
• Ability to plan and manage workload.
• Able to work effectively in a multi-disciplinary team.
• Able to use own initiative to resolve routine queries, in line with departmental procedures.

Qualifications

• RSA II Typing/Word Processing/or minimum 2 years proven experience.
• Educated to GCSE Level 2 (Numeracy and Literacy) standard or equivalent.
• EDCL or working towards.

Experience

• Experience of communicating with people at all levels both in person and in writing, by email and telephone.
• Experience of audio typing.
• Confident, persuasive and able to communicate at all levels.
• Clerical experience in a busy office environment.
• Previous clerical experience within NHS setting.
• Some experience of dealing with the public.

Employer name

South Tyneside and Sunderland NHS Foundation Trust