Account Support Executive - Sustainability Education SaaS. Hybrid

ZipRecruiter; England; Hybrid; GBP 30,000; Full time

Job description

Job Description

We are looking for a driven Account Support Executive to work with a portfolio of customers including large construction companies, major infrastructure clients, and suppliers in the built environment sector.

Do you have a passion for sustainability?

Are you a self-starter with good relationship building skills?

If yes, then we would love to hear from you!

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The Role at a Glance:

Account Support Executive
Old Street London office based / Hybrid Working
£30,000
Plus fantastic benefits: 8% employer pension contribution, mental health support, fitness allowance, enhanced maternity/paternity pay, volunteer days, and more…
Permanent - Full Time
Reporting to: Account Manager

Product / Service: Sustainability Consultancy; Training & Events
Culture: Close knit, small and agile company, flat hierarchy, direct communication with director and hiring managers alike

** Heads-Up - We really value a short intro covering note :-) **

Who we are:

We are a leading consultancy with the aim of inspiring sustainable business.

Our team comprises 60+ full and part time employees and associates. Many of our clients are sector leaders on sustainability and supply chain issues and we are proud of our reputation for leading the thinking in this area.

Driving lasting change in sustainability through innovative technology, expert advisory, and award-winning learning solutions. They partner with leading organisations, including the NHS and Houses of Parliament, to create measurable impact across industries. As the delivery team behind the Supply Chain Sustainability School, we lead global collaboration to accelerate sustainability.

An accredited Living Wage employer, we’ve been recognised by Best Companies with a 'One to Watch' status for their commitment to an outstanding workplace. We prioritise regular wellbeing check-ins, ensure employees are heard, and offer mental health support. Our competency framework enables employees to shape their career paths with clear development goals, while managers receive coaching, mentoring, and peer-sharing opportunities to enhance their leadership skills. This comprehensive approach supports an environment where personal and professional growth thrive.

The Account Support Executive Opportunity:

We are looking for a driven Account Support Executive to help embed the award-winning Supply Chain Sustainability School within organisations, to help them receive value from their annual membership.

As Account Support Executive, you will support a team of Account Managers to provide an outstanding level of service to a portfolio of large-scale companies from the built environment, implementing action plans to embed the Supply Chain Sustainability School within their internal teams and supply chains.

Your key objectives are to support the delivery of best value and benefits of the School to our customers and collaborate to ensure customer satisfaction, resulting in a high retention rate.

Key Responsibilities:

1. Working closely with Account Managers to develop a good working relationship with a specific cohort of our customers
2. Attending meetings with customers to record and agree actions to help them embed the School internally and through its supply chain and delivering against agreed actions in the timescale agreed
3. Developing an excellent understanding of the online platforms, promoting their use and benefits and supporting the customers to actively engage in the platform
4. Devising strategies to engage customer supply chains and internal colleagues in the learning and reporting platforms
5. Being the main point of contact for users of the platforms, providing guidance and excellent customer support
6. Analysing data to develop reports that demonstrate the financial value and impact and contribute to analysis reports
7. Attending customer events to promote the benefits of engaging and reaching more people
8. Ensuring guidance documents and collateral are up to date to maximise use of the benefits and platforms
9. Other tasks as instructed which support the Partners, Customer Success Team or business as a whole

About you:

1. At least 1 year working in a commercial environment
2. Willingness to work collaboratively and responsively with colleagues and key stakeholders
3. Ability to communicate clearly in both verbal and written form, with good telephone skills
4. Excellent organisational skills with attention to detail and ability to work in a flexible and creative way
5. Ability to multi-task and prioritise in a busy environment
6. Proactive approach - a “can do” attitude and proven ability to make things happen
7. Takes on full ownership and responsibility for their work, solve problems and manage workload proactively
8. Ability to engage meaningfully with stakeholders, good relationship, and trust building skills
9. Excellent IT skills and competency in working with online platforms
10. Passion for sustainability is desirable

What’s on Offer:

1. A competitive market salary of £30,000
2. 25 days + 8 statutory holidays, plus an extra day for your birthday
3. Hybrid working with a minimum of one day in the office per week
4. 8% employer pension contribution
5. If we exceed targets, the full team gets rewarded through our profit share scheme
6. Discretionary bonus
7. Fitness allowance
8. Enhanced maternity/paternity pay and childcare schemes
9. Volunteer days
10. Access to our vibrant Old Street office featuring a lounge, café bar, gym, and rooftop terrace
11. Leverage professional memberships and development programmes tailored to your career aspirations.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager.

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