Account Services - Senior Administrator

Search-Select LTD; East Devon; On-site; GBP 60,000 - 80,000; Full time

Job description

Our client seeks an Account Services - Senior Administrator to join their team for an 11-12 month contract.

To provide administrative support within the Operations function acting as the technical and processing specialist support to ensure delivery of the service levels agreements and provide cover as necessary to support BAU.

Key Responsibilities

• Act as a point of referral for junior colleagues to resolve complex and unusual client queries across the Operations teams to ensure efficient and effective account services is provided.
• Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
• Encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
• Facilitate and process fraud cases, liaising with the external fraud team and the client to gather information required to effectively manage the dispute to the benefit of all parties concerned.
• Identify, plan the implementation of continuous improvement and innovation initiatives across all teams within operations, paying particular note to cross over functions to ensure team effectiveness and efficiency.

Key Skills & Experience

• 3-4 years' experience within Operations teams
• Experience across several processing & functional areas would be beneficial
• Excellent time management and organisational skills
• Strong Client Relationship Management
• Creative Problem-Solving Skills
• Empathetic and collaborative team player
• GCSEs attained at Grades A-C and A-Levels would be desirable