Account Manager - Stansted Airport

Account Manager

Location: Stansted Airport

Contract: Permanent, Full time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Job Purpose

In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. The Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.

Key Responsibilities

Leading the team:

• Guide their team towards achieving results and developing individual talents.
• Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration.
• Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager.
• Facilitate frequent team and individual communication to ensure collective knowledge among all team members.
• Share the brand vision and business challenges, giving meaning and empowerment to the team while holding them accountable.

Business developer:

• Build CHANEL’s portfolio of clients through data capture in line with brand expectations.
• Develop business initiatives in line with the brand vision and strategy.
• Take responsibility for staff rotas and ensure optimal client experience.
• Communicate retail and collateral stock needs to all necessary parties.
• Provide feedback and reporting to line manager to influence strategies and recommendations.

Experience creator:

• Create tailor-made, personalised client experiences and build long-lasting relationships.
• Consider the omni-channel journey and help the team embrace digital shopping trends.
• Facilitate the resolution of client service complaints to ensure client satisfaction.
• Ensure the team has tools/training to provide a CHANEL client experience.
• Adhere to visual merchandising guidelines and maintain a clean, tidy, and welcoming counter.

CHANEL Ambassador:

• Possess a solid knowledge of the brand, its heritage, and share it with clients and the team.
• Implement all training received and be proactive in self-learning.
• Ensure respect for uniform and grooming guidelines at all times.

SKILL SETS
Leadership And Management Skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
• Relationship-focused: Collaborative, partnering and influencing skills.
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills.
• Performance-minded and decisive, striving for continuous improvement.

Soft Skills

• Posture and communication skills: Verbal and written communication, storytelling.
• Curious, personal agility, continuous learner.
• Self-awareness, self-confidence, and self-control/stress management.
• Enthusiasm, energy, and motivation.
• Trustworthy with integrity/ethics.

Benefits at CHANEL:

• Private Medical Insurance covering pre-existing conditions, Online GP App with 24/7 appointments, Cycle Scheme participation.
• Pension, Life Assurance, and Retail Discounts across multiple retailers.
• Employee Assistance Programmes and Other Support Lines.
• Arts & Culture Ticket Discounts, CHANEL Product Discounts, and Employee Only Sales.
• Service Awards Programme offering CHANEL Products, Retail Vouchers, and Additional Holidays.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.