Account Manager - Software - Hybrid Working Luton - Shares + Bens + Car REF 685

Account Manager – Software – Hybrid Working Luton – Shares + Bens + Car REF 685

£4k Car Allowance / Shares / Profit Share / Divs / Bonus

Additional Benefits

Pension

Region: Bedfordshire

The Client

My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software covers areas such as works management, work planning, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys, capital projects, and life-cycle projections, with associated GIS functionality, including mobile apps, interfaces, alerts, emails, dashboards, and extensive report options.

They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, utilizing the wide range of customisation facilities available.

The company is a well-established business, specialising in the development and supply of Works and Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivering quality products and services, with a history of nearly forty years of ethical business practices and consistent profitability.

Several years ago, they became an employee-owned company. The controlling majority shareholder is a trust in which all employees have an equal share, meaning every employee is a co-owner of the company with certain ownership benefits and responsibilities.

In the past year, the Company launched their flagship cloud-based software product, developed over recent years, which provides unrivalled facilities in the marketplace.

The Role

An Account Manager must be very familiar with all the options available to knowledgeably discuss business process improvements with their customers. The prime purpose of the Account Manager role is to maintain and develop the best possible relationship with customers and ensure that they have the right products configured in the optimum way. This role requires a good understanding of specific industry legislation, standards, and principles applicable to both Local Authorities and Utilities working in the Highways sector.

The business has built a reputation for integrity and honesty in the marketplace, and this role is crucial in maintaining that reputation. A good Account Manager is a ‘trusted friend’ who will provide advice, guidance, and an honest appraisal.

The role requires meetings with customers both at their offices and via remote tools, with the Account Manager expected to have a broad understanding of all the activity areas in which their products are used - from highway maintenance and street lighting to parks and flood defence.

The position involves a mature working model (Hybrid) with a mix of office work, homework, and client engagement. There is a need for occasional travel, which may include overnight stays, but this is not regular and is managed by the Account Manager to ensure customer requirements are met.

Responsibilities

Customer Relationship Management

• Develop relationships with the customer from system user through to director level.
• You are the principal route of strategic communication between the customer and the company.
• You are the escalation point for the customer and all internal company departments.
• You take responsibility for arranging the best positive outcome for all parties.
• Where a positive outcome is not possible, ensure that the customer is given clear, honest, and open guidance.
• Undertake contract negotiations when needed.
• Facilitate/deliver Account Meetings with formal Agendas, Minutes, and Action plans.

Customer Information Maintenance

• Maintain and update customer information held within the CRM system.
• Develop and upkeep individual customer roadmaps, including action plans, targets, future plans, projects, business risks, and threats.
• Document and understand your customers' specific configurations and quirks.
• Identify opportunities for customers to extend and develop their use of our products.
• Supply detailed quotations to precisely match customers' requirements, not just providing a priced set of products.
• Achieve 100% accuracy in requirements gathering and sales quotations.
• Ensure contract renewals are managed and delivered.
• Manage the full lifecycle of sales, from quotations to delivery and invoicing.
• Deliver presentations and interact with customers at Company conferences and seminars.
• Provide aid with sales proposals, tender responses, and demonstrations of our software.

Consultancy Services

• Develop a good general understanding of all areas of our software to illustrate key features or functions with an overview or demonstration.
• Advise on and implement new application areas, providing informal handholding or direction where highly specialist knowledge is not required.
• Work closely with our subject matter experts to supply specialist consultancy when required.

Project Management

• Monitor activities undertaken by the customer and internally throughout large projects.
• Manage smaller projects directly to ensure services are organised and delivered on time.

Key Skills

• Ability to analyse complex business processes and capture any special/unusual requirements.
• Understanding of standard computing principles, such as web applications and REST interfaces.
• Excellent written and verbal communication skills.
• Excellent time management, teamwork, and people skills.
• Excellent listening, negotiation, and presentation skills.
• Proven experience in Key Account Management.
• Critical thinking and problem-solving skills.
• Attention to detail and adherence to deadlines.