Account Manager - Flexible location

Galderma; London; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Core Mission:

Launch physician dispensed skincare brand, Alastin, in your territory, by building and developing an account base of new medical aesthetic accounts. Build long term relationships and execute the commercial plans of the brand in order to achieve and exceed defined revenue, growth and promotional objectives whilst ensuring that brand awareness and all commercial opportunities are maximised.

Key Responsibilities:

1. Win new business and open new accounts in line with launch strategy
2. Act as a business consultant, establishing and implementing business plans for growth and carrying out regular business reviews, identifying client needs
3. Establish barriers to entry from competitors
4. Achieve targets set by Regional Business Manager / Head of Sales
5. Tailor and deliver education plans in accounts
6. Implement marketing activity in accounts
7. Identify opportunities for increasing business
8. Respond quickly and effectively to client requests
9. Ensure customer files are maintained. Complete all required administration in a timely and accurate manner, including updating client information
10. Develop key opinion leaders in your area
11. Maintain an up-to-date knowledge of the marketplace, brands and customers to ensure effective market intelligence
12. Network with colleagues across the Aesthetics Business Unit to share best practice
13. Support inductions for new colleagues
14. Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
15. Represent the company at congresses and events as an ambassador of the company for both internal and external customers
16. Some tasks may involve working outside normal business hours
17. Other tasks as required to develop the business as directed by line manager

Skills & Qualifications:

1. Degree level education
2. Commercial education, e.g., business, economics, administration preferable
3. ABPI qualification or commitment to become ABPI qualified within 2 years of joining the organisation
4. Self motivator and autonomous with strong planning skills to maximise time in field to achieve KPI’s
5. Strong network of medical contacts within aesthetic clinics
6. Passionate about the Aesthetics industry and always ahead of the game with industry trends and innovation
7. A proven track record of growing business via winning new accounts and developing existing accounts and achieving KPIs and targets
8. Commercial acumen supported by excellent negotiation skills
9. Ability to cultivate, maintain and build professional relationships with KOLs and clinic owners
10. Appreciation of the diverse roles within a private clinic and role each plays in the decision-making process
11. Ability to plan and execute hands-on training events compliantly and to a high quality
12. Experience working in the Aesthetics sector and/or Dermatology (desired)
13. The ability to listen and interact effectively with different interpersonal styles, communicating clearly and concisely
14. A full driving license is essential for the position
15. Demonstrate a high level of interpersonal and communication skills both verbal and written ability
16. Negotiation in complex situations
17. Networking / Relationship Management
18. Cross-functional ways of working internal and externally