Account Manager (Facilities Management)

Job Description

Boden Group is supporting a leading facilities management provider in their search for an experienced Account Manager. This exciting role offers the opportunity to work closely with senior stakeholders and manage a variety of key workplace projects. We're looking for a detail-oriented professional with a solid background in workplace experience and facilities management.

Key Responsibilities:

1. Take ownership of the management and evolution of a major client account, ensuring high-quality service delivery and client satisfaction.
2. Oversee the transition and relocation of workplace environments, including managing the move to a new office location.
3. Manage daily operations across a variety of properties, ensuring KPIs are met and all services are delivered to the highest standard.
4. Lead and mentor a team, ensuring that all staff are fully trained, competent, and aligned with the goals of the business.
5. Maintain clear and effective communication with clients, providing regular updates on project progress and performance reviews.
6. Collaborate with internal teams to drive innovation and efficiency, using technology and best practices to improve workplace services.
7. Manage the financial performance of the account, ensuring budget targets are met and reporting is accurate.
8. Ensure compliance with all health, safety, and legal requirements across all properties.

What We’re Looking For:

1. Proven experience in facilities management, particularly within a corporate environment.
2. Strong understanding of workplace management, with a keen eye for detail and a focus on delivering excellent service.
3. Excellent communication and interpersonal skills, with the ability to manage client relationships and lead teams effectively.
4. Experience in managing complex projects and relocations, with a hands-on approach to problem-solving.
5. Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
6. Financial management skills, with the ability to oversee budgets and deliver financial results.

This position is based in London, with ownership over 4 locations spread geographically across the UK, and will require occasional travel.