Account Manager - Corporate Health

Health Case Management Limited; Croydon; Remote; GBP 40,000 - 45,000; Full time

Job description

Role Overview

Key Responsibilities:

1. Build and maintain strong relationships with clients
2. Renew existing contracts and service agreements, and move clients onto contracts or service agreements where not present
3. Develop and implement client relationship management strategies relative to the size and value of each client and in line with the business growth and retention strategy
4. Recommend and implement improvements to the management of client relationships
5. Be the first line point of contact for clients with responsibility for the day-to-day account management of a portfolio of clients which, at times, can include finding solutions to complex problems
6. Meet agreed financial growth targets from the within the existing portfolio which will be achieved through contract renewals, price increases and introducing new service lines
7. Agree and deliver annual account plans for clients including monthly and quarterly reviews with appropriately detailed MI
8. Ensure that all service escalations are directed to the correct personnel within the business and responses collated and replied to in good time and to the client's satisfaction
9. Liaise with colleagues and external providers to ensure all contracted services are delivered as per specification
10. Support the Head of Account Management as required
11. Work alongside marketing colleagues to ensure successful fulfilment of marketing campaign
12. Use in-house IT systems and follow documented processes to ensure client requirements are clear and deliverable to all relevant staff and to record client / prospective client activity
13. Promote the services offered by the business at networking events
14. Understand and ensure any required adherence to GDPR, AMRA and EQA
15. Proactively self-manage ongoing personal development, including but not limited to internal training opportunities, external market trends, competitor awareness, corporate health and wellbeing developments, accompanied field-visits and colleague mentoring

About the Role

Account Manager - Corporate Health

Location: Remote but with regular travel to HCML offices and client sites

Status: Full-time, permanent

Salary: £40-45k depending on experience

HCML are looking for an Account Manager for our Corporate Health division. The successful applicant will be responsible for the account management and successful retention of a portfolio of existing clients as well as holding a target for revenue and profit growth. Working closely with colleagues in the Operations and Business Development teams, this is a key role, integral to the growth aspirations of the business.

Benefits

1. 25 days annual leave
2. Your birthday off
3. 6% company pension contribution
4. Bike to Work Scheme
5. Medicash Health plan
6. Enhanced Maternity/Paternity/Adoption and Shared Parental leave
7. 2 voluntary days per year
8. Long Service Awards
9. Employee Wellbeing Seminars
10. CPD opportunities
11. Professional memberships paid for (role dependent)

Essential Skills

Skills and Experience:

1. Minimum 3 years account management experience in healthcare or employee benefits
2. Demonstrable experience of delivering account plans in conjunction with clients, generating revenue growth
3. Experience of working across operational and relationship teams
4. Strong communication, interpersonal and collaboration skills, including at executive and Board level
5. Good knowledge and experience of MS Office
6. Excellent presentation skills, to build and present key information, both internally and externally
7. Ability to disseminate relevant information
8. Self-motivated and able to work on own initiative
9. A strong desire and expertise to get prospective opportunities 'over the line'