Account Manager - Cleaning

Account Manager - Cleaning - Midlands - £55k + car

We have an exciting opportunity for an experienced Account Manager/Facilities Manager to join a successful facilities management service provider and specialise in managing cleaning clients.

You may have managed cleaning contracts specifically, or as part of your wider role as a soft services Facilities or Workplace Manager. You will need experience of managing both client and supplier relationships to the highest standards, preferably with exposure to mobilisation or transition of new contracts.

What this job involves:

1. Ensure that a culture of Team Working, Task Ownership and Flexible Working is actively encouraged and implemented.
2. Effectively communicate the operational management deliverables.
3. Evaluate data and operational performance stats on a monthly basis.
4. Close liaison with the client regarding the status of operations.
5. Ensure the commercial viability and growth of the contract is achieved.
6. Attend formal site meetings with the client.
7. Initiate the standards and review the forward planning of cleaning activities to ensure adequate manpower loading.
8. Ensure quality performance through auditing of staff in the performance of their tasks, workmanship, housekeeping and customer satisfaction.
9. Ensure a culture of safe working is developed.
10. Compliance with all aspects of Site Safety & Quality.
11. Ensure sub contractor visit controls and responsibilities are undertaken in accordance with specific agreements, works and frequencies, ensuring effective audits and performance reporting.

What we are looking for:

1. Proven track record of operations management in a cleaning services FM environment.
2. Good IT skills.
3. Good interpersonal and customer relationships.
4. Exceptional presentation and communication skills.
5. Proven experience in managing a team.
6. Good command of the English language, both orally and verbally.
7. Smart, presentable appearance.
8. Personable and approachable.
9. Clean, full driving license.
10. Preferably experienced in mobilisations or transitions.