Account Manager- Cardiff

ACQUA DI PARMA; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job description

Acqua Di Parma Account Manager - John Lewis Cardiff - 4 days per week

Mission
As Account Manager, you are responsible for the management of the counter, achievement of counter sales targets, and the level of service that is delivered to customers. Through your passion for the brand, you will be a brand ambassador and represent the brand at all times.

Position within the Organisation
Reports to: Area Manager

Contacts and Relationships

Internal: Counter Team, Area Managers, Retail Managers, RMA's
External: Store Clients, Department Store Colleagues, Department Store Managers, Department Store HR

Main Responsibilities

SALES

1. To achieve counter sales targets and corporate objectives
2. To set up and follow individual and collective objectives on a weekly and monthly basis
3. To collate all sales information and submit report to line manager by deadline given
4. To be aware of competitor activity, communicate this to the JLP team, and take necessary steps to develop counter activity
5. To pro-actively seek opportunities and promote in-store events to maximise sales

KPI: To achieve sales targets

SERVICE

1. To ensure that the luxury level of service is delivered to customers and develop customer loyalty
2. To handle customer complaints discretely and effectively
3. To ensure that you are consistently delivering the level of service required, giving feedback to your Area Manager and taking action to highlight successes and address areas of concern

KPI: To achieve target for Mystery Shopping/consistent level of luxury service

MERCHANDISING

1. To maintain the correct basic stock levels on counter
2. To ensure that merchandising is displayed effectively and in line with Company guidelines

KPI: To ensure that store presentation is in line with Company guidelines

PEOPLE MANAGEMENT

1. To motivate and inspire your colleagues and Department Managers and create a genuine spirit and passion for the brand with all team members and agency staff supporting the counter.
2. To communicate the corporate strategy and goals to them
3. To build a relationship with the Store Management
4. To ensure that all team members are professional and complying with Company guidelines

KPI: To carry out monthly reviews on your KPI achievement

GENERAL

1. To carry out any additional duties as directed by the management team
2. To be a brand ambassador and representative at all times
3. To adhere to all Company policies and procedures, as outlined in the employee handbook
4. To build strong relationships with store management and to adhere to store policies and procedures
5. To ensure efficient communication with and reporting to management and head office teams

KPI: To manage all counter administration and reporting

Person Specification

1. Results and business oriented
2. Good leadership skills
3. Strong retail experience
4. Adaptable, able to make decisions and solve problems
5. Self-confident and able to approach and engage with customers at ease
6. Professional, pro-active and positive
7. Excellent selling and communication skills
8. Good computer and analytical skills
9. Commercial awareness