Account Manager - Activities Third-Party partnerships

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Responsibilities:

• Record, track, and ultimately achieve quarterly targets as set by the business, documenting progress through weekly status updates.
• Work with large data sets to produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed.
• Conduct business meetings and Quarterly Business Reviews by attending calls, tradeshows, partner briefings, and individual account visits to review commercial performance, address any points of concern and explore future opportunities.
• Execute commercial plans to ensure an outstanding Activities portfolio for Expedia customers and improve revenue for the company.
• Work directly within the Activities line of business to increase conversion rates, revenue and traveller happiness by recommending and prioritizing areas for optimization.
• Demonstrate a detailed understanding of how and where we sell activities to customers on Expedia channels including the associated limitations and opportunities.
• Regularly audit performance and system reporting to validate the account portfolio is in an optimum state.
• Conduct competitor benchmarking and analyse the evolving demand of Expedia customers.
• Resolve day-to-day problems such as accounting, invoicing, content changes and customer service issues by following agreed processes.
• Help to identify, prioritize, and drive operational improvements, such as streamlined redemption and accounting processes.
• Support & be able to clearly communicate the approved activities strategy to the wider team.
• Competently run projects when required, clearly communicating progress and risk.
• Lead multiple competing and shifting priorities across the portfolio of existing and potential business.
• Embrace a one-team spirit by working collaboratively in a team environment, consulting and influencing with individuals at all levels, to achieve business outcomes.
• Evangelize the activities business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen.
• Provide ad-hoc support to leadership on presentations, reports, and projects as needed.

Core Competencies:

Strategic & Innovative: Constantly curious, enjoys the power of analytics, agile in thinking and execution, solves pragmatically, brings innovative thinking.

Analytical Skills: Obtain information from multiple sources to identify core issues; quickly make sense of complex issues; responding effectively ambiguous situations. Strong technical affinity - ability to pick up and maximize effective usage of systems and analytics.

Collaboration & Influencing: Clearly and succinctly convey information and ideas to individuals and groups; communicate in a focused and compelling way that gathers and holds others’ attention. Create and execute influencing strategies that persuade key partners to take action towards advancing shared interests and achieving business goals.

Passion for Results: High impact personality (intellectual agility, entrepreneurship, empathy in relationship, standout colleague); hungry, ambitious, willing to take action and are results-focused; Excellent time management skills, rigor, attention to details; validated follow-up/persistence when facing challenging situations; ability to multi-task effectively; ability to change gears quickly without skipping a beat; self-motivated and ability to drive success with limited guidance, likes to operate in an entrepreneurial set up and be involved in & own execution.

Requirements/Qualifications:

• 2+ years working in an Account Management role or equivalent.
• Travel industry experience preferred.
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets.
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem-solving skills.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.