Account Manager *12 Months Fixed Term

Account Manager - Gateshead (12-Month FTC)

Join a thriving, forward-thinking company with a second-to-none culture!

Are you an experienced Account Manager looking for a new and rewarding opportunity? Our client, a well-established and growing business in Gateshead, is expanding their team and seeking a dynamic and proactive professional to join them on a 12-month fixed-term contract, with potential for extension thereafter.

At the heart of this company is its people-first culture, valuing collaboration, integrity, and professional growth. OA has proudly partnered with this client for many years, building a longstanding and trusted relationship while supporting their continued success. This is a company that truly invests in its employees, offering industry-leading training, development, and internal progression opportunities.

Why join our client?

Salary: £24,000 - £27,000, depending on experience
Quarterly bonus scheme based on company performance
12-month fixed-term contract with potential for extension - employed directly with the company
Hours: 36-hour workweek with flexible start and finish times:
Monday to Thursday (8:20 AM - 4:30 PM)
Friday (8:20 AM - 1:30 PM) - early finish on Fridays!
Hybrid working - once fully trained, you can work from home every Friday
Structured training & career progression opportunities
A well-established, structured, and secure company with low staff turnover
Excellent location - based in Gateshead, with free on-site parking and great transport links
Comprehensive benefits, including: 25 days holiday + bank holidays (with additional leave for length of service), Profit-share bonus, Enhanced pension scheme, Life assurance & enhanced parental leave, Employee assistance programme (24/7 helpline), Discount app & tickets to local attractions, Cycle-to-work scheme and more!

Your Role as an Account Manager

This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys building strong, long-term relationships. The Business Development team brings in new clients, and your role is to nurture and manage those clients thereafter - handling their day-to-day accounts, checking in with customers, and ensuring they receive outstanding service.

Key Responsibilities:

1. Manage customer enquiries from initial contact to quotation, ensuring efficient follow-up
2. Build and maintain strong relationships with key accounts
3. Handle communications promptly and professionally
4. Identify and qualify areas for growth within accounts
5. Support regional marketing initiatives
6. Manage the centralised inbox to ensure quick response times
7. Provide outstanding customer service via phone and email
8. Escalate technical support enquiries via CRM systems
9. Oversee after-sales servicing and repairs
10. Prepare monthly reports
11. Monitor pricing and discount strategies to align with business goals
12. General administration duties

What We're Looking For:

1. Experience in Account Management, Customer Service, Sales Administration, or Sales Order Processing
2. Proactive and results-driven with a self-starter mindset
3. Excellent communication skills via phone and email
4. Strong problem-solving skills with a customer-focused approach
5. Good IT proficiency - Office 365 and CRM experience is a plus
6. A team player who thrives in a collaborative environment
7. A positive, "can-do" attitude and eagerness to take on new challenges

Ready to Take the Next Step?

If you're passionate about account management and want to be part of a growing, supportive team, apply today!

Don't miss out - apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.