Account Manager

VH Talent Limited; Whetstone; On-site; GBP 30,000 - 35,000; Full time

Job description

Title: Account Manager
Salary: £30,000 - £35,000 per annum
Working hours: Monday - Friday, 8:30am - 4:30pm
Location: Whetstone, Leicestershire

Our client is offering an exciting opportunity to join their dynamic team as an Account Manager. Being the first point of contact for all customers, you will play an instrumental role in building excellent client relationships, providing product knowledge, and ensuring an excellent level of service is delivered to every customer!

If you're a Customer Service Professional seeking your next role, we'd love to hear from you!

The Account Manager Role:

1. Ensure confident and knowledgeable of all the company's product range and services
2. Answer incoming calls, emails, and messages through various media platforms to ensure customer satisfaction
3. Process orders, ensuring to listen and understand the clients' requirements. Recording their requests accurately, to ensure specifications are correct, in preparation for Production
4. Build excellent relationships with clients to ensure repeat business
5. Be aware of market trends, competitors and support with ideas for NPI's
6. Identify opportunities for up-selling or maximising sales where possible
7. Work collaboratively with other departments to ensure excellent customer service is delivered and SLA's are met
8. Provide solutions to enquiries and complaints by using own initiative to resolve
9. Support business with other duties as required

You'll Need:

1. A proactive individual who is self-motivated, enthusiastic and professional
2. Previous experience of operating within an Account Management or Client Engagement role
3. Commercially astute with good business acumen
4. Able to build rapport with ease and create excellent working relationships with clients and colleagues
5. Experience of project management, overseeing the entire life cycle would be highly advantageous
6. Problem-solving skills with the ability to use own initiative to provide solutions
7. Adaptable and able to multitask and prioritise
8. Proficient in Microsoft packages, including Word, Excel, Outlook and CRM software
9. Driving Licence is required as there may be some travel occasionally to customer sites or networking events
10. Experience of working in a manufacturing setting is desirable, however not essential

What's in it for you:

1. End of year performance bonus
2. Laptop and mobile provided
3. Private health care
4. Corporate Membership with local gym, David Lloyd
5. Advocates for training and development and investing in their employees
6. 28 Days annual leave
7. Company pension
8. Permanent role that is immediately available

VH Talent, your Permanent and FTC Recruitment Partner