Account Manager

Visualsoft; Stockton-on-Tees; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Are you a proactive and client-focused professional with a passion for building strong relationships and driving business growth? We’re looking for an Account Manager to join our team in Stockton-on-Tees, working on a hybrid basis.

In this role, you’ll be the trusted advisor and primary point of contact for our clients, ensuring their success and satisfaction. You’ll monitor performance, identify growth opportunities, and foster long-term partnerships through exceptional communication and strategic thinking. If you thrive in a fast-paced environment and have a keen eye for detail, we’d love to hear from you!

Duties & Responsibilities

Client Communication and Relationship Management

• The primary contact for clients, delivering clear, professional, and timely communications that foster trust and strengthen relationships. Build a deep understanding of each client’s unique needs and goals.

Performance Monitoring

Regularly analyse client performance data, identifying trends, addressing issues, and implementing improvements to ensure clients achieve their objectives.

Sales Growth Opportunities

• Actively identify opportunities to upsell additional services to existing clients, creating and implementing tailored strategies to maximise value and foster long-term growth.

Proactive Problem Solving

• Anticipate potential challenges or issues, responding with innovative and effective solutions to maintain client satisfaction and account success.

Goal Alignment

• Conduct regular refresh meetings with clients to fully understand their goals and objectives, ensuring strategies remain relevant and aligned with their evolving priorities.

Operational Management

• Maintain comprehensive visibility into client communications and activities, ensuring all meetings are followed up with detailed notes, actionable items, and measurable outcomes.

Account Accuracy

• Oversee the accuracy of all invoicing and ensure client accounts are kept up to date, resolving any discrepancies promptly and efficiently.

Stakeholder Engagement

• Establish and maintain regular communication at all levels of the client’s organization, including conducting quarterly updates with key stakeholders such as owners or senior managers.

Key Qualifications

• Strong attention to detail and a demonstrated commitment to delivering high-quality work in all aspects of client management.
• Analytical mindset with the ability to interpret performance data and act on insights to drive positive outcomes.
• Exceptional communication and interpersonal skills, with the ability to build trust and rapport at all levels of an organisation.
• Proven ability to identify and capitalise on growth opportunities within existing client portfolios.
• Highly organised and resourceful, with the ability to manage multiple client accounts effectively and efficiently.
• Proactive and solution-focused approach to addressing client challenges and enhancing their overall satisfaction.

Benefits

• Competitive basic salary with great progression options.
• Unlimited paid holidays - yes that's not a typo!
• Hybrid working.
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy.
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources.
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly.
• A high-performance MacBook.
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes.
• Friday afternoon drinks to wind down for the weekend.
• Pension scheme to help you save for the future.
• Cycle to work scheme.
• Discounts across our brands.
• Regular team social events.
• Training & development.

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your data for review for this vacancy only.

Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone who could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the reference when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.