Account Manager

Big Energy Group; Stockton-on-Tees; Hybrid; GBP 32,000 - 50,000; Full time

Job description

Job Title: Account Manager (Full Time or Part Time)

Department: Client Services

Pay Band: Up to £32k per annum DOE (OTE 40k)

Reports To: Client Services Director

Subordinate Staff: N/A

Location: Stockton-on-Tees (On-site or Hybrid)

Purpose of Post

Are you a champion of commercial relationships, and someone who can spot a sales opportunity from a mile away? We're looking for a proactive Account Manager to join our Client Services team, where we support over 500 businesses across the UK.

Reporting to the Client Services Director, the Account Manager is responsible for delivering best-in-class service to build, maintain and nurture relationships with existing clients. This will involve serving as the ‘go to’ contact to manage client accounts, while actively identifying and pursuing new opportunities to maximise revenue growth and retention.

In order to do well in this role, you will need to have proven experience in managing client relationships and an understanding of the energy sector would be advantageous. You should also possess strong verbal and written communication skills, and be comfortable liaising with client accounts & suppliers to deliver seamless service delivery.

Responsibilities

1. Build and maintain strong day-to-day client relationships by serving as the primary point of contact to develop long-term partnerships that ensure client satisfaction & business growth.
2. Hold regular account management meetings and calls with clients, managing inputs and outputs as required to ensure deliverables agreed are managed through to implementation.
3. Lead and own all post sales activities for your assigned clients, ensuring all clients are successfully onboarded and nurtured throughout the duration of their contract.
4. Maintain an up-to-date CRM system by accurately tracking customer interactions, tickets, and meeting notes to support seamless account management and service delivery.
5. Prepare, produce and present energy performance reports, utilising role to interpret and explain client performance and make recommendations to add value and demonstrate ROI.
6. Understand client challenges and objectives to develop tailored solutions that effectively drive upselling and cross-selling opportunities to enhance revenue growth.
7. Liaise with suppliers to resolve client queries (e.g. billing, metering, or debt issues), proactively contacting clients to provide timely updates and status reports.
8. Support the Commercial Director in the development of new company initiatives and campaigns, effectively delivering and communicating these to client accounts.
9. Stay informed about industry trends, competitor activities and market developments, sharing appropriate information with clients and colleagues on a regular basis.

Skills & Experience

1. 1+ years’ experience in a similar role
2. Confident communicator (strong verbal and written English language skills)
3. Strong numerical and IT skills (proficient in MS Outlook, Word and Excel)
4. Ability to work collaboratively with internal and external stakeholders
5. Highly organised with strong attention to detail

Additional Information

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Big Energy Group reserve the right to review job descriptions where necessary to ensure they remain an accurate representation of the post.

About Big Energy Group

Big Energy Group is a forward-thinking B2B energy broker, committed to delivering industry leading energy procurement and advisory services to businesses. The company has offices in Harrogate and the Tees Valley and serves more than 550 clients including FCC Environment, Plymouth Argyle Football Club and The Queen’s Club but to name a few. Visit bigenergygroup.co.uk to learn more.

Big Energy Group & Diversity

As an organisation, we are on a journey to not just be a great company, but to become one of the best. In order for us to achieve our goal, we’re committed to creating a diverse and inclusive workplace. We won’t discriminate against any protected characteristics, will judge applications on merit and won’t make any assumptions.

Please note that we are a Disability Confident employer. This means that we are committed to making reasonable adjustments to ensure that all applicants have the opportunity to demonstrate their skills and abilities. If you require any reasonable adjustments during the recruitment process, please let us know and we will do our best to accommodate your needs.

Flexible Working

We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk with us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you what you exactly what you want, we promise not to judge you for asking.

Next Steps

Interested candidates should apply via LinkedIn or can send a copy of their CV to [e-mail].

Please note that Big Energy Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Big Energy Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Big Energy Group will be deemed the sole property of Big Energy Group. No fee will be paid in the event the candidate is hired by Big Energy Group as a result of the referral or through other means.