Account Manager

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WHO ARE WE?

Searchlight Cyber provides organizations with relevant and actionable dark web threat intelligence, to help them identify and prevent criminal activity.

Founded in 2017 with a mission to stop criminals acting with impunity on the dark web, we have been involved in some of the world's largest dark web investigations and have the most comprehensive dataset based on proprietary techniques and ground-breaking academic research.

Having recently acquired Assetnote, a global leader in Attack Surface Management, we have joined forces to further expand our customers' visibility of their external presence and exposure.

Today we help government and law enforcement, enterprises, and managed security services providers around the world to illuminate deep and dark web threats, prevent attacks and gain visibility into external risks.

ABOUT THE POSITION

The ideal candidate will be responsible for nurturing and expanding relationships with our existing client base across a range of different verticals and products. This role requires a strong sales background, exceptional account management skills, and a deep understanding of security solutions.

You will be working closely with the existing Customer Success team and act as the primary customer contact for the commercial side of the relationship, ensuring customers are receiving value from our solutions and identifying opportunities for growth, through strategic positioning of up-sell and cross-sell opportunities to ultimately drive revenue.

WHAT WILL I DO?

• Build and maintain strong, long-term relationships with our customers, acting as a trusted advisor and partner, understanding their needs and providing tailored solutions.
• Identify and pursue opportunities to expand existing accounts through upselling and cross-selling security products and services. Develop and implement strategic account plans to achieve revenue targets.
• Utilize a proven sales background to effectively present and demonstrate the value of our security solutions and how they can solve our customers' challenges. Conduct regular client meetings, presentations, and product demonstrations.
• Work with the Customer Success Managers to ensure our customers receive fantastic service and as much value from our tools as possible, including collaborating to solve any technical issues in a prompt and effective fashion, maintaining high levels of client satisfaction.
• Maintain a thorough understanding of our security products and services, as well as industry trends and competitive landscape. Provide expert advice and guidance to clients on security best practices.
• Track and report on key account metrics, including revenue, client satisfaction, and growth opportunities. Provide regular updates to management on account performance.
• Work closely with internal teams, including Customer Success, Marketing and Product Development, to ensure seamless delivery of solutions and services.
• Keep our CRM up to date, ensuring accurate forecasting and data entry.
• Drive contract renewals and meeting company targets to ensure high retention rate and growth across existing customers.

WHAT ARE WE LOOKING FOR?

• Proven track record in account management, preferably within the security industry.
• Strong understanding of security solutions.
• Excellent relationship-building and communication skills, with the ability to influence and persuade at all levels.
• Demonstrated ability to meet and exceed sales targets.
• Strong problem-solving and analytical skills and ability to work independently and as part of a team.
• Excellent organizational and time management skills.

WHAT'S IN IT FOR ME?

Job satisfaction; working for a company that is genuinely making people's lives better and helping to reduce the impact of internet-based crime. You will have the opportunity to grow your career with the company in a very exciting industry.

On top of a generous salary in line with your experience, you'll receive a great benefits package and a learning and development plan to help ensure your career always moves in the right direction.

We're a committed team of professionals all from diverse backgrounds - software, data, security, sales and more. We all come together with a real passion for technology and a drive to make a difference - we're committed to protecting society from threats and actors who use and abuse the dark web.

You'll be challenged with interesting projects that will help you think outside the box and have plenty of opportunities to learn and practice new skills. You'll be a key member of the team, directly contributing to our customer and supplier relationships and helping business goals. We believe in training & development, having fun and a great work-life balance.

Your benefits package will include:

• 25 days holiday plus bank holidays
• Entry into company pension scheme
• Private healthcare from Axa, including dental and vision coverage
• We offer both TechScheme and Cycle2Work
• Comprehensive training and support to develop your career, including a training budget
• A range of office perks, including free fresh fruit daily, a bean to cup coffee machine and more
• Regular team building and reward events

INTERVIEW PROCESS

• Screening Call with our Talent Manager
• 2 stage interview with the line manager and senior management
  • We'd love to meet you in person for an interview, but are happy for a video call too!
• Offer and onboarding