Account Manager

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The Company

With a focus on anti-corruption, human rights, labour and environment, our mission in alignment with the United Nations Global Compact principles is to support organisations worldwide to adopt sustainable and socially responsible policies, and to report on their implementation.

Our goal is to help create a business environment in which organisations are committed to doing business with integrity and transparency, while avoiding corruption of any form by complying with the anti-corruption laws of every country in which they operate.

Our Mission is to empower our clients to be catalysts of ethical change, while delivering better business outcomes through efficient and impactful third-party risk management which drives transparency and elevates ethical standards.

Our Vision is to support businesses globally to operate and govern ethically, with integrity and transparency - ensuring human rights and the environment are respected for the benefit of the global community.

Our Values

The values which make up the business.

1. Accountability. We are accountable to ourselves, our clients, our team and our world.
2. Empowerment. We trust in and empower our people to ignite creativity, initiative and decision-making to drive innovation and exceed client expectations.
3. Collaboration. Collaboration, respect and teamwork are central to our spirit of shared responsibility and the celebration of collective achievement.
4. Diversity. Individuality, vulnerability and diversity are encouraged and celebrated. Open communication inspires courageous action and ensures everyone feels valued and included.
5. Partnership and Client Centricity. We build ensuring partnerships with our clients by actively listening to, delivering and exceeding their expectations to power positive change.

Job Summary

The role of an Account Manager is to be the strategic partner to EB360 clients with a thorough understanding of their objectives and needs, including identifying how and where EB360 products & services can be of value.

The Account Manager serving the needs of large, global organisations will typically be an "Enterprise Account Manager" with the experience of managing larger and more complex clients with a well-established compliance program and team.

What will you do

1. You will be responsible for optimising client value to EB360, including the range and commercial terms of services purchased and sold.
2. You will maximise the commercial value of a client; retention and renewal are primary obligations of the role and therefore you shall be responsible for sensibly and appropriately balancing out the needs of the client with the commercial opportunity it represents.
3. Attend all business review meetings (monthly/quarterly) and provide clients with relevant usage and consumption statistics (with the CSMs support).
4. Engage with client POCs; be responsible for securing case studies and references; and supporting user groups.
5. Provide account plans and organisational mapping.
6. Provide a high-touch service model - high touch/engagement with focus on growing/cross-sells/maintaining revenue/renewals by:
7. Ensuring consistent portfolio awareness.
8. Awareness of new functionality, diligence spend, diligence bundles, new products, APIs, SSO, additional instances to other operating companies, global expansion, M&A projects, managed services, added use cases (MSQ and ESG).
9. Risk of custom SLAs in contract.

Who you are

1. Ideally 3+ years in B2B enterprise software solutions (SaaS) account management.
2. Possess a proven record in managing major accounts, Fortune 1000 C-Suite clients.
3. Have superior analytical skills and a firm grasp on client needs.
4. Successful year-over-year record in upsell/cross-sell account growth.
5. Experience in building relationships and trust across major account POCs.
6. Proven history of attaining quota.
7. Excellent written, verbal presentation and organisational skills in English, ability to interface with business and information technology.
8. A successful history of forecasting accuracy.
9. Aptitude for understanding how technology can improve business processes.
10. Extremely curious and able to draw connections between disparate ideas.
11. Collaborator, working closely with the client success managers and solution delivery team.
12. Innovative, initiative-taker, enjoys thinking of new ways to get the job done.
13. Be a holder of valid documents with permission to work in the United Kingdom.

What else do you need to know

This role sits within the EMEA Sales team, reporting directly to the EMEA Commercial director. The role will work alongside the CSM teams.

There will be an expectation of travel to the London office on a periodical basis. We offer private healthcare (BUPA), pension scheme, Life Cover and PHI as part of our benefits package.

This job description does not provide all the duties and responsibilities for this role. It is expected the role holder will undertake duties as needed and directed by the manager and the company.

We provide competitive compensation and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and positive attitude will have opportunities to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at peopleandtalent@ethixbase360.com for assistance.

Please visit our website to learn more:

https://ethixbase360.com/

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