Account Manager

About Us

At Customers On Command, we scale customer acquisition for immigration firms, law firms and business consultancies so their only constraint to growth is how much they spend on ads. We build scalable and consistent acquisition systems that fill our clients calendars with qualified appointments, helping them close more high-ticket deals.

Position Overview

We're seeking a high-performing Account Manager to join our team. In this role, you'll be the primary point of contact for clients, responsible for their success and satisfaction with our services. You'll manage client advertising campaigns, optimize their sales processes, and ensure they achieve their growth objectives.

Salary Range

$6,000 - $11,000 per month (performance-based)

Why This Role Matters

Our clients judge their experience with Customers On Command solely based on their interaction with their Account Manager. You are the face of our company to the client. When clients succeed, they don't say "Customers On Command scaled my company" - they say "My AM scaled my company." The reputation and quality of our clients' experience lives and dies by you.

Key Responsibilities

Campaign Management

• Script and launch VSLs and ad creatives for clients

• Manage ad accounts daily, optimizing campaigns for success

• Build and oversee client funnels, ensuring all technical elements work properly

• Conduct market research to understand client audiences and create effective ad angles

Client Communication

• Maintain proactive communication with clients via Slack and weekly 1:1 calls

• Respond to client messages within 1 hour between 8am-8pm your local time

• Lead clients proactively, never leaving them wondering about next steps

• Execute daily and weekly reporting to identify constraints and develop action plans

Performance Optimization

• Monitor and optimize key metrics: CPQBC, CPMs, outbound clicks, lead-to-call ratio

• Implement strategies to improve client sales processes (show rates, close rates)

• Connect clients with internal resources like our sales coach when needed

• Take full accountability for everything within your control

Team Collaboration

• Actively participate in daily team meetings

• Work collaboratively with other team members to solve client challenges

• Be able to contribute new ideas to the team (say new AI workflows for example)

Measures of Success

Primary Metrics

• Sub 15% monthly client churn rate (most important metric)

• Client satisfaction as measured by number of referrals you generate

• Increases in client ad spend and revenue

• Improvement in clients CAC:LTV ratio

Key Performance Indicators

• CPQBC (Cost Per Qualified Booked Call)

• Show rate

• Close rate

• Price point

• Average upfront cash collected

• CPA (Cost Per Acquisition)

• Contracted revenue ROAS

Compensation Structure

Base compensation starts with:

• $350/month per client during their initial 3-month project period

• $700/month per client for ascended clients (post initial period)

Example earnings:

• 10 initial clients ($350 × 10) = $3,500

• 10 ascended clients ($700 × 10) = $7,000

• Total: $10,500/month

Your primary focus is ascending clients after their 3-month agreement. With 15+ ascended clients, you can achieve $10,500+ monthly income.

Ideal Candidate

You are:

• Proactive rather than reactive

• Deep in learning about new AI technologies and processes

• Knowledgeable about Facebook advertising and sales processes

• Committed to client success above all else

• Experience managing customer service in a B2B service environment

• Strong understanding of sales funnels processes and conversion rate optimization

• Excellent communication skills, both written and verbal