Account Manager

VenueScanner; London; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Our mission: Connecting people in the world’s best spaces

We are becoming the #1 destination for discovering and booking event spaces globally. We have built the best selection of venues across the UK and our recommendations engine matches event organisers with the spaces that are perfectly aligned to their requirements, and makes it easy to enquire, compare and book.

We provide venues - from major global chains to independents - with a powerful set of marketing tools to scale their venue hire business. We expand their reach to new customers, optimise their listings to attract the most relevant enquiries, and provide them with everything they need to convert new, high-value customers.

What you'll be doing

We are seeking an ambitious and strategic senior account manager to continue to develop our presence and relationships within the venue network community. Your core responsibilities will be driving retention and growing revenue from key venue accounts across different categories of venues - corporate, restaurants, bars, pubs, music venues. This is a fantastic opportunity for someone passionate about customers and ready to roll up their sleeves and get stuck in with a fast growing and thriving startup.

Inheriting a client portfolio as well as taking on new accounts as they’re onboarded, you will build long lasting partnerships with venue groups and work collaboratively to identify areas for growth and further opportunity.

Core Responsibilities

1. Ownership of the full post sales cycle including onboarding, client training performance management and renewal
2. Account management & retention of subscribing strategic accounts
3. Identify and drive revenue growth from existing client portfolio via upgrades & portfolio growth
4. Work closely with venue partners to build relationships to drive engagement and secure renewal of annual contracts
5. Conducting both in person and online quarterly performance reviews with the ability to talk confidently about data, identifying both opportunities and challenges
6. Support with optimising processes for a highly functioning strategic account management function
7. Network through the industry to identify and create opportunities; growing VenueScanner’s inventory within the bars, pubs and restaurants sector
8. Collaborate closely with the Success, Sales, Marketing and Product teams to ensure we are championing the customer

Why we like you

1. 4+ years experience with a proven track record account revenue growth in a fast paced, hire target environment
2. You have a commercial, growth mindset looking for best commercial outcomes whilst balancing customer relationships and needs
3. Experience selling at group / network level
4. Experience with hubspot / CRM programs
5. Ability to handle large volumes of accounts with regular contact and understand how to prioritise
6. Digitally savvy, keen understanding and appetite to leverage technology & automation
7. A self-motivator with high energy to deliver consistent results and an entrepreneurial spirit
8. An excellent communicator and have proven experience in building both internal and external partnership
9. You love working as part of a team and conduct yourself with kindness and integrity within the workplace

Nice to haves

Hospitality experience

Work flexibly:

We have a flexible work policy

Work from anywhere August:

Escape to the country, work from the beach...in August you can work from anywhere in the world! The London office will always be available to use but there is no requirement to come in.

Stock options:

We give exceptional employees the opportunity to buy shares in VenueScanner

Socials:

We like to bring everyone together for team lunches, drinks, and team away trips

Learning and training:

We’ll contribute towards books, training courses and conferences

Personal development:

Monthly personal development meetings for quick progression opportunities

Venue perks:

Special invites to new venue openings and venue perks

About the team

Stand Together | Lead by Example | Make it Happen Today | Winning Mindset | Customer First | Embrace the Journey

We chose the above values as a team to define the type of business we want to work in and how we like to work with each other. They are rooted in everything we do and guide us in our day-to-day activity.

Stand together: We support each other in everything we do and work together to solve our problems. We go beyond our remit to succeed as a team and help our colleagues. We are open, respectful and candid with each other.

Lead by example: We’re not afraid to get our hands dirty! We aim to continuously educate, train and improve ourselves; we inspire each other and are inspiring the industry. We are always accountable and take responsibility for the success of the business. First and foremost, the customer always comes first.

Make it happen today: We turn up, engage and achieve as a team. We deliver at pace and take calculated risks. We push for today rather than put off to tomorrow and analyse, iterate and improve for our customers.

Bring a winning mindset: We’re resourceful and never give up. We’re bold and daring and aren’t comfortable being comfortable. We approach our work and our problems positively - our problems help us learn!

Customer first: We're real people who care about their customers. We are passionate about creating a positive and seamless experience by offering products our customers love while delivering exceptional service. We will always make time for our customers whether that be over the phone or face-to-face.

Embrace the journey: We are excited not just by where we are going, but by the stage we’re at. We celebrate each small win along the way. We see failures as necessary learnings that drive improvement. Each day we work hard and enjoy ourselves.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.