Account Manager

Scarlet; London; On-site; GBP 100,000 - 125,000; Full time

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Our mission is to hasten the transition to universally accessible healthcare. We deliver on this mission by enabling innovators to bring cutting-edge software and AI to the healthcare market safely and quickly. We're regulated by the UK Government and European Commission to do so.

Our certification process is optimised for software and AI, facilitating a more efficient time to market, and the frequent releases needed to build great software. This ensures patients safely get the most up-to-date versions of life-changing technology.

Come help us bring the next generation of healthcare to the people who need it.

Who you are

• You have 3+ years of experience as an Account Manager or similar role in a B2B environment.
• You have a track record of successfully understanding the customer roadmap and requirements, analysing them and sharing these actionable insights with the relevant teams.
• You have strong project management skills, allowing you to successfully meet customer objectives and timelines.
• You have excellent interpersonal skills, enabling you to build meaningful relationships.
• You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
• Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.
• You put yourself in the shoes of the customer, enabling you to build trustworthy relationships aligned with Scarlet's reputation and brand.

Desirable

• You have experience working in healthcare and/or a regulated industry.

What the job involves

• Nurture and build long-term relationships with customers.
• Gather & disseminate customer feedback to drive towards an excellent customer experience.
• Anticipate customers' future needs and facilitate account expansion.
• Collaborate with Product, Enablement and Marketing to ensure customers trust Scarlet to support them in delivering their mission.
• Oversee all aspects of account management, including relationship building, contract negotiation, and strategic planning to drive business growth and success.

The Interview Process

1. Intro call with James - 20 mins
2. Interview with Rachel - 45 mins
3. Case interview with Rachel and Aarzoo - 45 mins
4. Interview with Sandy - 30 mins
5. Interview with James - 30 mins
6. Interview with Jamie - 30 mins
7. Referencing
8. Offer