Account Manager

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Job Introduction

We're currently recruiting a dedicated Account Manager to help ensure the smooth running of the operations in CH&CO on a full-time basis, contracted to 40 hours per week.

As an Account Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers
• Cycle to work scheme

Here's an idea of what your shift pattern will be:

• Mon: Full-time (Days)
• Tues: Full-time (Days)
• Weds: Full-time (Days)
• Thurs: Full-time (Days)
• Fri: Full-time (Days)
• Sat:
• Sun:

Could you bring your spark to CH&CO? Here's what you need to know before applying:

Responsibilities:

• Manage a team of Account Managers to help them support their customers, including regular visits with the relevant Account Manager.
• Part of the escalation process for any issues that cannot be resolved at Account Manager level.
• Create effective Account Plans and use these as tactical tools to retain & grow existing business.
• Closely manage Price, Quality & Service with each assigned customer through:

1. Price Checking of new contract SKU's.
2. Invoice Checking Audits to ensure suppliers are upholding agreed tendered prices.
3. Managing suppliers against agreed SLA's.
4. Assisting with the mobilisation of any new wins/business.
5. Building and maintaining customer relationships by being professional & efficient.
6. Ensuring that all customer meetings have clear objectives and feedback; action points are fully captured within the customer folders.

• Take ownership of day-to-day supply and quality issues and resolve with the relevant supplier.
• Support the Commercial team in maintaining customer price files.
• Offer support to customers with online ordering systems (Freshmarket, Marketman, Procure Wizard, Fourth, etc.).
• Represent Equinoxe in GPO Project Groups, taking ownership for any new plans or processes and rolling these out internally.

Key Skills and Competencies:

• Customer Focused: Puts the customer first and always considers the impact of their decisions and actions on the customer.
• Team Leader: Exhibits strong leadership skills and is capable of handling team members in a respectful, empathetic, and compassionate manner. Is able to motivate and inspire and has a strong desire for progression.
• Quality Focused: Constantly striving to ensure the highest standards are achieved and maintained.
• Passion/Interest in Food: Keeps abreast of new food developments and trends. Has a natural and keen interest in food and is confident in their ability to explore new food concepts.
• Analytical and Numerate: Must be able to source and analyse data and interpret it to provide relevant information to the customer and the company.
• Attention to Detail: Focused on detail and accuracy with regard to written communication, statistics, system input, and Excel spreadsheets.
• Communication Skills: Can communicate simply and easily with people using the appropriate language and style.
• Commercially Aware: Aware of business opportunities and what is going on in the marketplace.

Job Reference: com/0711/47696001/52694074/WJ

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!