Account Manager

Capilaux; Letchworth; On-site; GBP 25,000 - 45,000; Full time

Job description

Account Manager - Exciting Career Opportunity!

A well-established, innovative company in a specialised industry of alcohol and drug testing within engineering environments, are looking for an Account Manager to join the team. They are committed to excellence and making an impact. With a growing client base across multiple regions and industries, including Aerospace, the company is dedicated to delivering top-quality services and building strong, long-lasting relationships.

Their Vision:
"To become a key global player in workplace risk management, providing independent, high-specification solutions where consequences are significant."

Reports to: Sales Director
Location: Hybrid role - up to three days remote work. Candidates must live within a reasonable commuting distance from key hubs. Occasional domestic and international travel may be required.
Hours: Full-time with flexible working options. Global client engagement - manage their own schedule.
Direct Reports: None currently, but future opportunities for growth.

Main Purpose of Role:
This role is ideal for a proactive, customer-focused professional looking for a new challenge. It is an entry-level position with comprehensive training provided, offering the opportunity to make a real impact by managing and growing client accounts while identifying new business opportunities. The successful candidate will possess strong relationship-building skills and an eagerness to learn.

The Ideal Candidate:
The ideal candidate will be confident, adaptable, and passionate about client support. They will thrive in a team-oriented environment that values accountability, integrity, and collaboration. They must be comfortable engaging with senior stakeholders and demonstrate a strong drive to grow professionally.

Key Responsibilities:

1. Develop and maintain strong relationships with key decision-makers across various departments.
2. Act as the primary client contact, ensuring excellent customer service and support.
3. Cross-sell and introduce clients to the full range of company services.
4. Re-engage with lapsed clients and foster renewed partnerships.
5. Identify and connect with new business opportunities.
6. Acquire in-depth knowledge of company offerings to effectively address client inquiries.
7. Attend and identify key networking and trade events both domestically and internationally, arranging meetings with key delegates and ensuring appropriate follow-ups.
8. Develop and oversee the sales process from initial client requirement gathering to formal quotation, purchase order receipt, and seamless handover to the delivery team.
9. Ensure operational teams understand client requirements and support them in addressing challenges.
10. Monitor client satisfaction and maintain up-to-date customer records in the database.

Person Specification:

Essential Criteria:

1. Possession of a full, valid UK driving license.
2. Ability and willingness to travel independently within the UK and internationally as required.
3. Strong interpersonal skills, with the ability to identify client needs and create tailored solutions.
4. Research skills to analyze customer profiles, key stakeholders, and market positioning to craft business opportunities.
5. Entrepreneurial mindset, with a hands-on approach to business development.
6. Excellent organizational skills, capable of managing multiple tasks and priorities.
7. Customer-focused approach, ensuring high levels of service and responsiveness.
8. Unrestricted right to work in the UK.

Desirable:

1. Bachelor's degree or equivalent from a recognized higher education institution.
2. Minimum of one year of experience in a customer-facing role.
3. Experience in sales, including developing quotations and managing the sales cycle.

Why Work Here?
This role offers an exciting opportunity for a motivated individual to develop their career within a dynamic and growing industry. With hands-on training and the potential for career advancement, candidates will be set for success.

Apply today to take the next step in a rewarding career.