Account Manager

Job Purpose Summary

• We are looking for an individual with a passion for sales and technology to actively introduce and promote CMS portfolio of products to new and existing customers.
• You will be responsible for developing long term relationships within your portfolio of assigned customers and proactively ensuring the achievement of sales target on a daily, monthly and quarterly basis.
• You will liaise between your customer base and internal CMS support teams to ensure the timely and successful delivery of our products and solutions according to customer needs.
• You will be focused on achieving KPI’s set in line with the Company’s business strategy and be committed to continuous professional development and learn the key features of the technology that we provide to our customers.

Role Responsibilities

• Achieve Sales targets set each month.
• Maintain an agreed level of proactive telephone contact on a daily basis.
• Proactively seek new business (White Space) by prospecting existing customers and new customers.
• Meet and exceed agreed performance objectives & KPI’s.
• Maximise sales by continually expanding opportunities with upsell & cross-selling skills.
• Ensure that CRM is up to date for all communications in relation to your account base and all business opportunities. This includes profiling your customers and developing an awareness of their business structure, key contacts and target markets.
• Ensure that all customers are provided with accurate proposals, collateral and other information as required.
• Continually develop your product and technical knowledge to industry standard.
• Ensure you have an up-to-date Quarterly Sales Plan, which is clearly communicated, manageable, and measurable by company standards. This will include regular individual reviews with your manager or team leader and the setting of SMART objectives.
• Communicate and articulate our value proposition and strategy to prospects and customers to differentiate CMS from its competitors. Maintain high levels of customer service ensuring that CMS remains a valued and key supplier.
• Act as an ambassador and representative of CMS Distribution to ensure a professional image for the Company. Actively contribute and act as a role model to the CMS values.
• Develop excellent relationships with allocated customer contacts. Use all CMS sales support resources and departments to maximise the customer's experience.
• Business development of new and/or dormant customers, with whom CMS has no active trading relationship, including cold calling, mail-shots, and other acquisition activities.
• Providing commercial and admin support for the team AMS sales-organisation (order-management, customer-contact, trade fair support, telephone/e-mail queries, etc.).

Skills & Personal Attributes

• 1-2 years experience in sales or telesales role.
• Interpersonal and effective communication skills to build successful customer relationships.
• Mature, responsible and professional attitude to work.
• Good level of negotiation and influencing skills.
• Ability to go the extra mile, to exceed expectations. Conscientious and committed combined with flexibility in attitude and approach.
• Outstanding organisational skills and ability to manage own time effectively.
• Excellent communication skills – ability to communicate eloquently in both written and verbal formats, both face-to-face and remotely.
• Educated to GCSE standard or equivalent.

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives and therefore welcome candidates from all backgrounds including but not limited to ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation, and neuro-diversity.