Account Manager

EMJ; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Job description

EMJ is looking for an Account Manager to join our growing Client Services team.

Do you excel at keeping projects on track, building amazing client relationships, and juggling multiple tasks with ease? Do you thrive in a fast-paced environment and love the idea of owning large projects autonomously?

As an Account Manager at EMJ, you’ll be at the heart of delivering a gold-medal experience for our clients. You’ll manage projects from booking to publication, ensuring everything runs smoothly and our clients are delighted every step of the way.

The key difference at EMJ? You’ll have lots of autonomy and get direct, hands-on experience with key clients on big accounts.

What's in it for you:

• Enjoy Bupa medical cashback after passing probation and Aviva private medical insurance after one year, keeping you covered when it matters most.
• Our Bike to Work scheme helps you save money and stay active on your commute.
• We offer pension contributions to help you build financial security.
• Start with 25 days of holiday, plus an extra day for each year of service (up to 30 days!).
• From our legendary Summer Ball to festive Christmas celebrations, we love bringing everyone together.
• Enjoy free breakfast and fresh fruit to keep you energized.
• Get the chance to attend amazing events in the Wembley box!
• Take advantage of a 1.5-hour gym lunch and join company clubs, including running, football, board games, and chess.
• Our buddy program for new starters ensures you feel at home from day one.

What You’ll Be Doing:

• Working with clients to understand their needs and objectives.
• Managing projects end-to-end, ensuring they’re delivered on time and consistently achieve amazing results.
• Providing expert advice to clients on best practices and audience insights to elevate their projects.
• Building impact reports by analysing data and showcasing the success of your projects.
• Managing timelines, budgets, and stakeholders to deliver high-value projects on time.
• Coordinating with internal teams and external stakeholders to bring articles, interviews, adverts, and campaigns to life.
• Troubleshooting challenges and coming up with creative solutions.
• Spotting opportunities to wow clients, add value, and even drive new business.
• Travelling across Europe (and sometimes beyond!).

What We’re Looking For:

• A natural relationship builder who’s comfortable connecting with anyone.
• Stellar organisational and time-management skills to keep everything on track.
• A passion for making a positive impact in the pharma and healthcare world.
• Strong communication skills and a tenacious, can-do attitude.
• A proactive mindset, ready to spot opportunities and solve challenges creatively.

Key Information

• Salary: £30,000 - £38,000
• Reports to: Victoria Nash, Customer Engagement Director
• Hours: 8.30am – 5pm, Mon-Fri
• Working pattern: Up to 2 days flexibility to work from home (FT in office during probation)
• Location: Moorgate, London

We operate a hybrid working environment. We’d expect to see you in the office at least 3 days a week. During your probation, though, you’ll be in with us all five days—it’s the best way to get you up to speed and support your development.

About EMJ

EMJ's purpose is to elevate the quality of healthcare globally, by supporting all healthcare professionals with free and easy access to medical journals and lifelong learning opportunities. We do this to create Gold Medal Winners, enabling healthcare professionals to become the best versions of themselves. Similarly we equip our employees with all the skills, tools and knowledge they need to be in the top 10% of what they do and create Gold Medal Winners in the company.

At EMJ, we believe in…

• Entire buy-in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way.
• Making sure you look after your own: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of.
• Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners.

Find out more about us and careers at EMJ.

Application process:

Your CV will be reviewed by the Recruitment team. If successful, we will be in touch to arrange a telephone call. Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values.

As part of your application, we ask you to complete a short video (max 1 minute) telling us something about yourself that’s not on your CV. We know this is a time investment, and we truly appreciate it. Rest assured, we’ll be reviewing every video carefully. This is your chance to stand out and for us to get to know you better!