Client Partner

Sopra Steria's Aerospace, Defence, and Security division provides digital transformation, IT modernisation, and cybersecurity solutions to support critical operations in highly regulated industries. We collaborate with governments, defence agencies, and aerospace organisations to enhance efficiency, security, and innovation.

We are looking for an Account Manager to maintain a customer relationship and drive the delivery and growth of a key account. The role will focus on maintaining long term customer commitment, identifying new opportunities, and ensuring the continued success of delivery and expansion of the business.

This role requires the individual to hold active DV (Developed Vetting) clearance, to manage a delivery team in Hertfordshire and be willing to travel to various locations along the M4 and in Southwest England.

What you will be doing:

• Oversee and manage the P&L, ensuring profitability and performance targets are met.
• Lead and motivate an IT delivery team, driving morale and ensuring high performance.
• Maintain and build on a strong customer relationship, ensuring their needs are understood and met.
• Demonstrate strategic guidance and leadership to the customer and across the delivery function, working closely with senior stakeholders.
• Contribute to the long-term vision of the business, ensuring future opportunities and challenges are anticipated and managed.
• Ensuring continuous improvement in delivery, resolving complex issues efficiently.

What you will bring:

• Previous P&L experience.
• Track record in building, developing, and nurturing trusted relationships with customers & delivery teams.
• Deep understanding of the Defence sector, including its challenges, operational processes, and strategic requirements.
• Experience in the delivery of digital transformation projects, demonstrating the ability to translate customer needs into tangible outcomes.
• Commercially astute with the ability to manage budgets, drive profitability, and identify growth opportunities.
• A strategic mindset with the ability to balance customer success with organisational goals, ensuring long term account growth and retention.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time
Location: Hertfordshire
Security Clearance Level: DV
Internal Recruiter: Josh
Salary: £85,000 to £95,000
Benefits: Bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress, and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.